Resettlement Manager – Des Moines, IA United States of America

Job Overview:

The Resettlement Manager oversees the implementation and completion of all grants, contracts and activities related to resettlement services. Primarily, the Resettlement Manager is responsible for all quality assurance and compliance related activities and reporting via the supervision of case management, interns and volunteers.

Major Responsibilities:

• Oversee daily operations of resettlement services, providing guidance, leadership and direct support in all aspects of service provision.
• Oversee the recruitment, hiring, and training of resettlement services team members and ensure they are managed in accordance with IRC’s People Manager Standards.
• Monitor the delivery of core resettlement services to ensure compliance with all program standards and grant requirements in accordance with the Reception and Placement, and Intensive Case Management programming requirements.
• Ensure that all electronic case files and databases are maintained in accordance with contract requirements and all records required by IRC are submitted on time and in accordance with guidelines.
• Act as principal liaison with IRC Headquarters Processing unit on issues of case allocation and assurance.
• Oversee budget and approve expenses on Reception and Placement, and other resettlement-related funds, ensuring costs are maintained within allocated budgets.
• Ensure timely delivery of all R&P case reports.
• Participate in the development and writing of grant proposals in support of the work of the Resettlement Services team.
• Maintain ongoing communication with Iowa leadership on the status of the programs, clients and outcomes and provide timely reports on any management and contract compliance issues.
• Engage with the IRC Iowa Leadership Team and liaise with other program managers to ensure efficient collaboration with all departments in the delivery of quality services.
• Represent IRC in resettlement-focused meetings and events with local partners and community stakeholders.
• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s Degree required, preferably in Social Work or related field

Work Experience:

• Minimum five years related work experience with increasing levels of responsibility.
• Minimum two years’ experience in managing human service programs including previous experience in supervising staff.

Demonstrated Skills and Competencies:

• Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.
• Outstanding organizational, leadership and team-building skills.
• Demonstrated ability to communicate effectively and diplomatically in a multi-cultural setting and with limited-English proficiency speakers.
• Fluency in English required. International work or study experience and second language abilities a plus.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint), internet research, and experience using databases and information gathering systems.
• Valid driver’s license and reliable access to an insured vehicle.

Working Environment:

• Combination of working in a standard office environment and work in the community including meetings with community partners.
• Travel to all IRC offices in Iowa is expected on a regular basis and in consultation with the Deputy Director of Programs.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.