Resettlement Manager

Background/IRC Summary: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 45 countries and 24 offices in the United States; the IRC leads the way from harm to home.

**Job Overview/Summary:**Under the direction of the San Jose Director, the Resettlement Manager is responsible for the overall management and supervision of IRC’s resettlement programming under the federally funded Reception and Placement program for newly arriving refugees. This position is responsible for ensuring high quality case management services are delivered to clients, compliance with contract requirements and that reports are completed in a timely manner. In addition, this position oversees the coordination of housing and logistics services related to resettlement and new refugee arrivals, as well as AORs and language access. This position also assists with general office administration including office leadership activities, staff training, events, grant oversight and management, and relationship building with external partners.

Major Responsibilities:

Program Oversight

• Manage the Reception and Placement Program as required under the US State Department’s Bureau of Population and Refugee Migration (PRM) Cooperative Agreement; Ensure program compliance, including the expenditure of direct assistance and flex funding;
• Ensure that all programs meet required grant outcomes, provide high-quality client care, and maintain data and documentation per funder requirements;
• Monitor provision of services through regular and systematic file reviews, client interviews, ETO touchpoints and field visits, to ensure compliance with donor requirements and provision of quality services.
• Oversee client surveys and ensure consistent and timely case file documentation;
• Collaborate with regional AOR and P-3s POCs for completion of applications;
• Ensure proper planning for increased numbers of arrivals, including the development of housing and case management relationships in new areas.
• Ensure language access for all clients and equitable program access and service provision for all clients;
• Develop and maintain necessary community relationships. Coordinate and attend Quarterly Consultations and other community meetings, meet with local partners and coordinate services with appropriate agencies and organizations including: Resettlement Agencies, Social Services agencies, the Refugee Health Clinic, and other local service providers;
• Work effectively with a team of Program Manager peers to ensure integrated, aligned programming;
• Sustain and grow the Resettlement Department through grant writing, coordination and integration of services and the participation of other resource development efforts;
• Oversee budget and approve expenses on Reception and Placement, and other resettlement-related funds, ensuring costs are maintained within allocated budgets.
• Provide guidance and support to other casework programs within San Jose office such as VOT, APB, and ICM

Staff Supervision

• Supervise, guide, and support staff providing direct services to clients through feedback and training when necessary to ensure staff have positive output in their daily activities.
• Assist with hiring, onboarding and training of new staff
• Assess, evaluate, and report program and staff performance and escalate issues requiring additional attention.
• Ensure compliance of self and team with all policies, procedures and protocols of the agency.
• Meet regularly (at least once per week) with direct report staff and approve timesheets.
• Supervise a team of staff, including managing performance, creating staff development plans, sharing time and credit, creating a collaborative environment, impacting critical decisions, and promoting accountability;
• Responsible for the direct supervision of R&P staff members, including the Caseworkers, Housing and Logistics, Casework Assistants and Interpreters;
• Provide regular individual supervision, coaching/mentoring, and performance feedback;
• Create effective new staff onboarding and training materials; help to ensure strong, standardized onboarding systems and regular guidance and training;
• Promote diversity and inclusion within the team and within the larger San Jose office;

Other Responsibilities

• Serve as a key member of San Jose’s leadership team, participating in strategic and office-wide discussions and processes;
• Participate in all program meetings, staff development activities, and fully engages as a member of the team;
• Comply with all policies, procedures and protocols of the agency;
• Work to promote an equitable and inclusive office environment;
• Other related duties as assigned;

Key Working Relationships:

Position Reports to: San Jose Director
Position directly supervises: Coordinators,Caseworkers, Housing and Logistics Caseworker, Casework Assistants, and Interpreters.

Job Requirements:

• Bachelor’s Degree in related field required;
• 5+ years of progressively responsible experience delivering social service programming such as case management, job training, health and human services, and related program areas;
• Experience with resettlement services, preferred;
• 4+ years of supervisory experience of a multi-person, diverse staff required;
• A track record of successful grant supervision required;
• Experience managing a federally-funded program with significant case file documentation required;
• Experience with immigrant and refugee populations strongly preferred;
• Ability to speak a refugee language preferred;
• Excellent communication/teaching skills, both oral and written;
• Ability to work with limited English speaking populations;
• Familiarity with computer programs including: MS Word, Power Point, Access and Excel.

*Working Environment:***Standard office environment; some travel in and around the service delivery area required

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.