Resettlement Caseworker

Job Overview: The caseworker is clients’ main point of contact on the resettlement team clients and provides direct RP services to newly arrived refugee, SIV, and parolee families in accordance with the IRC’s Cooperative Agreement with U.S. Department of State. With assistance from case specialists, they will ensure that each client is provided core services from airport pick-up to 90 days after arrival and that clients are provided referrals to other IRC programming.

Major Responsibilities:

• Welcoming assigned clients at airport.
• Collaborate with clients’ US based ties to coordinate welcoming families.
• Providing direct core services as per donor guidelines in the Cooperative Agreements.
• This includes gathering documents; coordinating medical appointments; scheduling SSA, DSHS, etc. appointments; addressing concerns; communicating with whole resettlement team to ensure core services are met.
• Coordinate specialized service provision with other resettlement staff such as housing specialists, cultural orientation providers, job training and employment staff, among others.
• Using Integra system to record expenditures on behalf of assigned clients
• Using ETO case management software to write case notes and monitor clients’ progress
• Provide trauma-informed services to all RP and families.
• Attend team and office meetings, participate in collective team and office efforts, comply with all IRC and local office policies and practices.
• Other duties as assigned.

Key Working Relationships

Position Reports to: Casework Supervisor

Indirect Reporting: Resettlement Manager and Housing Manager

Other Internal and/or external contacts:

Internal: Caseworkers, Finance Department, Early Employment, Intensive Case Management

External: Client’s United States Ties, County Public Health officials, HealthPoint, other related service providers

Qualifications

Job Requirements:

Relevant degree or equivalent experience

• Lived experience as a refugee or immigrant is preferred.
• In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
• English proficiency, both spoken and written, and professional proficiency in relevant languages (i.e., Dari, Pashto, Swahili, Kinyarwanda, Tigrinya, Arabic, Ukrainian, Russian) preferred.
• Fluency in Microsoft programs and familiarity with financial systems preferred.
• Effective time management skills and ability to focus and work productively in a fast-paced environment.
• Excellent communication and organization skills
• Valid driver’s license, reliable vehicle with current insurance and ability to travel regularly.

Working Environment:

​Standard, professional office environment; in-person, field and remote work required. Driving clients and to clients in personal vehicles or in IRC vans is required.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.