Resettlement Casework Assistant

IRC Background:

Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking.

Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.

Job Summary

The Resettlement Casework Assistant will provide administrative and logistical assistance to the Resettlement team to ensure client services are provided and documented in a timely and efficient manner and in-keeping with donor regulations. The Casework Assistant could have a small caseload as they assist the overall team with services and support. This position reports to the Resettlement Supervisor.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Assist in preparing documents for new arrivals and sending information to appropriate agencies.
• Review case files to ensure that required documentation is present and well organized and prepare files for closure.
• Assist in referring clients to local resources or other social service programs.
• Assist Resettlement team with the completion of comprehensive service plans for each case.
• Assist Supervisor in ensuring that required reports and case notes are submitted in a timely and accurate manner.
• Participate in weekly staff meetings and other meetings as needed.
• Provide transportation to clients for necessary core services activities.
• Provide support services in health, housing, school enrollment, benefit enrollment and documentations for the clients based on service and self-sufficiency plans.
• Provide core services assistance to clients, case noting, logging activities into ETO (computerized database), data entry tasks and staffing cases as needed with coworkers.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned

Key Working Relationships:

Position Reports to: Resettlement Supervisor

Indirect Reporting: Direct Services Sr. Program Manager **
Other Internal and/or external contacts: **

Internal: Resettlement Caseworkers, Sr. Caseworkers, Cultural Orientation staff, and Housing Support Coordinator, Employment Specialists and other IRC staff, interns and volunteers

External: Position helps coordinate services and is responsible for maintaining relationships with appropriate vendors and community partners

Job Requirements:

• High School Diploma or GED with some formal post-secondary education preferred

• Demonstrated relevant work experience in human services field, preferably in a non-profit or social services agency environment.

• Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.

• Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.

• Strong attention to detail with the ability to prioritize and manage time effectively.

• Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.

• Strategic, creative, problem solver capable of working well independently and as a part of a team.

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits.

• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment*:*

• Current remote work. Standard office work environment combined with travel throughout service delivery area**
• Reoccurring need to provide services outside of traditional work hours (early morning, evenings and weekends).
• This position is based out of Phoenix, AZ. Travel for the provision of resettlement services can range up to a 100- mile radius.
• May have to work varying hours including some night and weekends.
• Ability to lift 35 lbs to 50 lbs to move furniture, household supplies, and boxes.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.**

Commitment to Diversity and Inclusivity: I**RC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.