Reservations Supervisor at voco® Dubai The Palm (Pre-opening)

IHG Hotels & Resorts

About Us

Welcome to voco®, IHG’s new upscale brand.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Becoming part of the family, everyone’s a host…

Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.

voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts. The 141 keys property is scheduled to open its doors to guests in early 2022.

Your day to day

As Restaurant Manager, you’ll manage the overall restaurant operations to achieve business objectives through guest focused service delivery.

You responsibilities are:

  • Monitor and check daily Reservation Agent’s bookings to ensure accurate set-up of room reservations in Opera System.
  • Ensure all incoming reservations from different channels such as: Telephone, Email, Website, Central Reservations System (CRS) On-line Travel Agencies are inputted, retrieved and replied daily.
  • Maximize productivity of Reservations Agents through consistent daily supervision and monitoring the volume of reservations processed per agent.
  • Improve Reservations Agents sales techniques and service to clients through constant coaching and training.
  • Ensure implementation of the key principles of Pricing Strategies and Revenue Management
    • FIT, Corporate, Package and Groups,
    • Rate Restrictions, hurdles, and availabilities
  • Ensure that Reservations Agents meets relevant productivity targets on call handling and conversion ratios for all products lines
  • Handle customer queries and complaints relating to Rooms Reservations
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • To have a thorough knowledge in the operation of Opera Reservations System with main focus on inputting, retrieving and revising room reservations.
  • To give recommendations to Reservations Manager and Assistant Manager regarding annual performance appraisal of Reservations Agents.
  • Support the Reservations Manager and/or Revenue Management leader of the hotel with special projects as required

What we need from you

  • Minimum 2 years call-centre or hotel operations experience, minimum 1 year experience in supervisory role.
  • Intermediate knowledge of Microsoft Office
  • Advanced in writing and speaking English
  • Ability to work both independently and within a team environment.
  • Ability to lead and motivate team members.
  • A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards

What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.

At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.

To apply for this job please visit careers.ihg.com.


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