Reservations Agent at InterContinental�� Ras Al Khaimah Mina Al Arab Resort & Spa (Pre-Opening)

IHG Hotels & Resorts

About UsAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental�� brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.The InterContinental�� Ras Al Khaimah Mina Al Arab Resort and Spa is scheduled to open Q4 2021. The resort will comprise 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba���s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a manmade waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.Your day to dayTo record and process all reservation inquiries made direct, phone, fax or email. Work on details efficiently and accurately. SOme of your responsibilities are:Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etcEnsure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest SatisfactionExecute up selling techniques which increase reservation sales and conversion of businessSell the hotel products and services using up-selling and suggestive selling techniquesPromote the Hotel���s products and servicesWhat we need from youIn order to be considered for this role, ideally, you’ll have some or all of the following competencies and experience we’re looking for :Minimum one year reservations agent experience required, prior luxury hospitality experience desiredVast knowledge on housekeeping procedures and standardsKnowledge of Opera PMSOperational knowledge of hotel operationRequires good English communication skills, both verbal and writtenWhat we offerIn return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you the Room to be Yourself.So what’s your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”.We are an equal opportunity employer.

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