Request for Proposals (RFP): Seeking a partner skilled in customizing healthcare SaaS (Software as a Service) solutions

The Telemedicine team at Doctors Without Borders / Médecins Sans Frontières Canada is seeking a partner skilled in customizing healthcare SaaS (Software as a Service) solutions to meet specific needs. The proposed solution must provide healthcare workers in low connectivity settings the ability to post de-identified patient cases online for review by the MSF global specialist network.

Vendors who exemplify the commitment to reducing our total costs, while maintaining our quality and service standards, can expect to benefit from new opportunities with MSF Canada.

Through this Request for Proposal (RFP), the Telemedicine team at MSF Canada invites proposals from organizations skilled in customizing healthcare SaaS (Software as a Service) solutions to meet specific needs. Suppliers that meet the requirements described in this document are asked to submit a proposal. The RFP is intended to assist the Telemedicine team in selecting a service provider that best meets the organization’s needs.

REQUIREMENTS SUMMARY
The SaaS solution proposed by the supplier must provide users in low connectivity settings the ability to post de-identified patient cases online for review by the MSF global specialist network. The solution should follow a store-and-forward model and cases must only be accessible by the assigned specialists and other authorized users within the associated MSF project. A videoconferencing option should also be available on the platform, for select users at a designated time. There must be an admin portal enabling user management and data extraction. Finally, the solution must be:

• GDPR compliant
  – If not based in the EU, compliance to any federal or state data privacy regulations is also required (e.g., PIPEDA, CCPA, PDPB, POPIA, etc)
  – HIPAA compliance would be a benefit
• Accessible internationally
• Available as a web and mobile app (cloud-based)
• Able to support at least 5k users and 10k cases yearly, with potential of yearly increase
• MSF Canada Telemedicine RFP
• MSF Canada Data Processing Agreement (GDPR) template
• Additional Resources – Implementation and Impact of a Store-and-Foreward Teledermatology Program