Request for proposal: Solution provision for NRC’s recommendation tracking

Background

NRC is looking into digitalizing recommendations in a user-friendly data collection Application. The main scope of the Application is to digitize the country offices, regional offices, and the Global office’s recommendation files. Recommendations are a set of action points that are put forward by process reviews, audits and internal examinations. NRC has 30 plus country offices, 5 different geographical regional offices and a global office based in Norway. All those offices receive and work toward putting recommendations into action. Currently Excel based templates are used individually by each office to log and keep track of recommendations.

The Application will help replace excel sheets, standardise the data sets and requirements and consolidate recommendation information and status from all NRC offices. Ultimately the Application will serve as an overarching tool for follow up on recommendation and their implementation status.

Technical and business requirements

• This system should track tasks linked to an accepted recommendation, with visibility/access restrictions between different office set ups (country, regional, head and representation offices), see section 2.1 below.
• The recommendation will follow the approval workflows in the diagrams on page 9.
• The selected system should support NRC’s official working languages of French, Spanish, English, and Arabic.
• Some technical requirements would include running inside our O365/SharePoint environment and or being Okta compatible for the single sign on (SSO).

Access restrictions

There are assigned management groups in each office set up, they will have visibility and access restrictions as per the below logic.

• Each country office should be able to see the actions and status of their relevant recommendations.
• Each regional office should be able to see recommendations of its country offices.
• Head office should see all recommendations of all offices.
• Each office using the tool should have access to add recommendations relevant to them.
• The recommendations will be assigned to a user who should have access to modify and add updates.

The task

The main purpose of this consultancy is to look at similar available solutions and adapt them to address the recommendation tracker needs. Then test and deliver a working version of the Application while working in close collaboration with NRC focal points. The system adaptation will include the below general workflow:

Concrete activities include (not exhaustive list)

• Adapt existing tools and develop the data collection Application interfaces.
• Design and develop Power BI elements to allow visualising the information from the data being processed.
• Develop and implement a testing plan of the Application and its applications once a working prototype has been completed.
• After testing is finalised to run necessary adjustments.
• Provide NRC with handover documentation related to the digital tool’s maintenance.
• The application should allow free of charge data extraction in a useable format.

Your quotation should clearly indicate the following:

• Proposal that outlines the approach and work plan

• CV(s) with relevant work experience

• Financial proposal including daily rate and estimated number of working days

• Currency of offer: USD

• Price offer should include any relevant taxes.

• 2-3 client references with similar projects whom NRC may contact

• Signed Ethical Standards Declaration

Please read more here:

Request for Proposals- Recommendation tracking solution.pdf