REQUEST FOR PROPOSAL (RFP) CORPORATE HEALTH MAINTENANCE SERVICES FOR CBM INTERNATIONAL NIGERIA COUNTRY OFFICE

Christoffel Blinden Mission (CBM) is an international Christian development organization that works to improve the lives of persons with disabilities in the poorest parts of the world, and to prevent avoidable disability. Over the years, CBM International has been supporting the Nigerian government through various implementing partners in interventions, such as eye health, mental health, obstetric fistula and disability-inclusive development. In line with achieving the major objective for this mission, CBM International is soliciting competitive, reputable companies to establish a contract for Corporate Health Maintenance Services (HMO) for Nigeria Country Office.

1. Purpose of this Request for Proposal;

Christoffel Blinden Mission (CBM) seeks to employ the services of an eligible and reputable Health Management Organizations to submit proposals for Health Insurance Services to all staff members in Nigeria. The core purpose of the service is to provide great quality, client focused and cost-effective healthcare services to all CBM International employees for 24hours 7days of the week. The selected organization is expected to always ensure easy access to healthcare across all states in Nigeria. The contract period will be one year with the option to renew for additional one-year subject to satisfactory and professional performance.

The organization is normally expected to performance with great degree of integrity, responsibility and be well-informed and compliant with National Health Insurance Act/Laws.

To make available corporate Health insurance services in the areas of routine care, neo-natal care, emergency, medical assistance, chronic condition treatment, healthy living consulting, pharmaceutical assistance, gym, and health awareness services to CBM staff.

Scope of Services;

Provide Corporate Health Insurance Services as a Health Maintenance Organisation (HMO).

Locations: Abuja (FCT), Maiduguri, River State, Ogun States and other States in Nigeria.

Duration of Contract:

The Contract period shall be from January 1, 2014 to December 31, 2024 subject to good performance in the first year of engagement for renewal.

2. Requirements for Pre-Qualification.

Your company must be a registered HMO organization with the requisite experience and track records for provision of Health Care/Insurance. The offer submitted by the bidder must imperatively comprise the following documents, saved in a PDF format before sending via the stated email. This RFP should include specific information and requirements to ensure that potential vendors or partners understand our needs.

Kindly read the requirements judiciously and be sure that all requested information is included or attached in your submission. Evaluators will neither make assumptions nor draw inferences regarding missing or incomplete information. The submission of half-finished information could result in the rejection of proposal. Proposals should be comprehensive and highlight how the company intends to meet up with our requirements as stated above, in addition to clearly stating service costs and/or rates of commission, proposals should include the following:

Eligibility Criteria

• Must provide evidence of registration with Corporate Affairs Commission and Tax clearance. certificates.
• Copy of Memorandum and Article of Association.
• Copy of forms CAC2 and CAC7.
• Evidence of registration with relevant agencies (Where Applicable) national or international association;
• Bank Guarantee/Three years Company audit report is required to confirm credit worthiness and financial capability.
• Tax Clearance Certificate
• Evidence of a Tax Identification Number (TIN)
• Evidence of corporate office address, phone numbers, email address.
• Detailed list of nationwide hospital providers in all 36 states of the federation and particularly the states listed in the RFP as ‘List of Locations where CBM requires medical services.
• Reference Company, Description of Type of Work Performed for Reference Company,

Name of Contact Person at Reference Company, Telephone # / Email.

• Evidence of verifiably documents certifying relationship with vendors in the below categories in our states of operation.
• Technical capacity, resources available for the assignment.
• Provide verifiable evidence of similar services to a comparable international organization, including a description of services rendered.
• Attached evidence of proof of job completion/delivery notes for similar successfully executed supplies to International organizations.

The bidders are free to send additional documentations/pictures if they are relevant to the context of the Request for Proposal.

Technical Requirements:

• Company Profile with in-country staff strength and registration with relevant Government Regulatory and professional bodies; proof of attendance to any of the any HMO local and international conferences and workshop and will enable the vendor to attract maximum points
• Evidence of having functional Branches/presence in at least 20 States in the Country including the FCT (Please state verifiable addresses and contact persons)
• Evidence of existing contracts with at least 2 International Organizations and 2 International Non-Governmental Organizations (All the organizations must have at least 20 staff strength)
• Evidence of affiliation/registration with at least 5 Prime/Teaching Hospital; 5 Secondary Health Facilities and 10 Specialist Clinics/Hospitals across the 30 States
• Evidence of recent (2020-2022) annual Returns and current audited accounts of your firm for the past three years.
• Proof of past performance with at least reference letters from three clients

Financial Bid / Price Quotes:

All bidders are expected to submit all their Health Care Plans in a Tabular format using Spreadsheets with the detailed services available for each plan and the cadre of Hospitals available for it with the unit cost per staff. At the minimum, the following services (including any limitations on duration and number of uses) shall be provided:

• Outpatient and Specialist Consultation
• Physiotherapy
• X-Rays, Laboratory & Diagnostic Tests
• Radiological Investigations on upper limb, lower limb, thorax, vertebra abdomen, skull series & ultrasound scan & other investigations
• Accidents & Emergencies
• Routine Immunizations
• Minor Surgeries & Procedures
• Intermediate Surgeries & Procedures
• Ante-Natal Care + Delivery
• Neonatal Care
• Primary Dental Care (fillings, non-surgical extractions, preventive care
• Immunization 0-5years.
• Eye examination and Eyeglasses (or Contact Lenses)
• HIV/AIDS Care & Treatment including testing and counseling
• Additional Immunizations for 0-5 years (Hepatitis B, HiB, MMR, Pneumococcal, typhoid)
• Dental Surgical Extraction, ENT
• Annual Health Checks
• Effective customer care services:
• Good refund policy regarding out-of-pocket expenditure.
• Refund for non-use of service
• Added customer satisfaction benefits

All other service provided by the HMO should be listed too.

The vendor is also to provide premium terms per enrollee i.e., staff to include spouse and children (specify number in proposal if there is a maximum), if married (family plan) and premium plan per enrollee (individual plan)

For all the proposals meeting technical requirements, the lowest evaluated most responsive proposal shall be selected after the financial bid analysis. Therefore, vendors should ensure that all their line unit costs are competitive. This will consider price, comprehensiveness of services, quality of services, availability of services, location, and types of facilities available, hours of service, responsiveness, 24-hour help line, dedicated account manager and explicit coverage of all pre-existing conditions.

For all the proposals meeting technical requirements, the lowest financial compliant proposal shall be selected after the financial bid analysis.