Reporting & Dashboards Analyst | FSSC | Dubai

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About The Role

We are currently seeking an experienced Finance and Data professional to join our Finance Shared Service Centre (FSSC) team to act as Reporting and Dashboard Analyst responsible for developing & managing internally developed customised automation & reporting tools, compiling & reviewing dashboard logics, KPI tracking, SLA reporting, conducting periodic business review meetings with stakeholders & handling MIS reporting requirements for FSSC.

The ideal candidate will possess a mix between having deep knowledge of accounting/financial processes and big data analysis.

Key Accountabilities

Data management, reporting and analysis

• Responsible to generate, maintain, consolidate, and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R
• Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
• Ensure that reports are contextual – provide information based on target audience
• Circulate reports to FSSC internal & external customers (e.g. CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
• Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
• Gathering process and consolidation of the input received from respective towers. Also Check the data received for consistency with the underlying business assumptions and prior period performancesNo delay in circulation of reports
• Quality and Accuracy of reports

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

• Prepare KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions.
• Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
• Participate in discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
• Conduct NPS and CSAT survey on annual basis
• KPI & SLA measurement & Reporting
• VoCs from internal and external stakeholders

Technical Expertise

• Work with IT demand manager to ensure reports are being automated and available on real time basis
• Proficient in working on RPA tools e.g. Automation Anywhere, Blue Prism and Excel VBA
• Proficient in Big Data management and related tools and technology like Alteryx, Power BI, Tableau, SQL, MS Access, Qualtrics etc.,
• Ability to work on Big data analytics and system integration
• No. of reports automated
• Real-time readiness in reporting requirement
• Maintain, track and report on continuous improvement initiatives. Identify automation opportunities, design & implement in-house solutions across FSSC processes.
• Developed & manage in-house automated reports and tools Ensure 100% requirement gathering from the respective team and deliver solution as per agreed timelines.
• Maintain, track and report on SoP’s, training materials, process maps, SLA’s, IT list and internal control checklists, ensuring any relevant changes in SOPs are discussed with line manager and updated in the master.
• Ensure quarterly SOP updates and Sign Off with Tower heads

Minimum Qualifications And Knowledge

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Professional accounting qualification – MBA Finance, M.Com, Inter CA, ACCA or equivalent
• Excellent in MS Excel, VBA, Robotic Process Automation, Alteryx, Tableau, Power BI, Power Point presentation
• Excellent Coordination and stakeholder management skills
• Excellent on working with large amount of data (Big Data) with multiple sources

Minimum Experience

• At least 4-5 years relevant experience within a large organization at execution level
• Job-Specific Skills: Strong Analytical, process oriented, good communication and presentation skills, exposure to ERP. (Preferably SAP) and SAP BW/ BI/ BPC with Robotic Process automation, Alteryx, Tableau & MS VBA

Behavioral Competencies

Should be able to plan and prioritize tasks, persuasive skills, Kaizen attitude, Self-motivated; and a strong team player

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.