Reporting and Functional Support Officer (Short-Term)

Job Purpose

The HR Information System Unit is responsible for the management and maintenance of HR information system and HR applications in the ICRC and ensures that acceptable level of user experience on these tools is attained and maintained. The unit provides functional, procedural and technical support to HR service providers and ICRC employees in HQ and in the field.

The HRIS Reporting & Functional Officer is responsible for providing reports to HR community and internal customers. The role is expected to understand and apply the data model of HR applications in delivering output. In addition, the Officer is in-charge of providing functional support on HR applications to ICRC employees globally.

Main Responsibilities:

REPORTS DELIVERY, BUSINESS INTELLIGENCE AND DATA REPOSITORY ADMINISTRATION

• Optimize use of HR applications and other reporting tools in data collection, extraction, and analysis
• Coordinate changes in the report requirements/parameters with Application Managers and ensure that proper documentation is in place
• Coordinates with HRIS Data Manager and respective internal customers regarding changes in the referential dataSupport other SME members

REQUEST MANAGEMENT, MONITORING & ESCALATION

• Identify, diagnose and resolve level 2 tickets with HRIS applications to internal customers.
• Optimize usage of HR Ticketing tool to answer level 2 requests. Make sure that categorization (priority and complexity) are correct and follow established Service Level Agreement
• Proactive following-up pending tickets with requesters
• Escalate incidents and problems to respective Application Manager and/or immediate manager

PROCESS DOCUMENTATION & MAINTENANCE

• Submit HRIS internal documentation updates as necessary linked to the Quality Assurance plan
• Create new documentation once a standard process has been defined by and coordinated with respective Application Manager, module leaders, and Business Process Owners
• Communicate changes in documentation to the rest of the HRIS teams

DATA QUALITY & PROCESS IMPROVEMENT

• Coordinates with Operational teams in managing the Data Quality dashboard
• Control and ensure data quality, instruct users to make the necessary corrections
• Suggest process improvements within Functional Support or all HRIS levels
• Participate on discussions related to process clarification and process link to other HR Shared Services teams

PROJECT MANAGEMENT SUPPORT

• Support data alignment activities and tasks for the HRIS project deployment
• Update tracking logs and coordinate status of project activities to Team Lead
• Undertake any other tasks as agreed with the HRIS Project team

BUSINESS RELATIONSHIP

• Foster professional relationship with HR services providers and ICRC employees
• Create channel of communication and discussion to customers in using different HR applications/systems
• Maintain close coordination with HRIS members for effective and efficient working environment

Selection Requirements:

• University Degree in IT/Computer Science
• Experience of working as front line support to stakeholders is essential
• At least 3 years of previous experience in HR administration or HR Information Systems
• Experience using or supporting HCM systems such as SAP SuccessFactors, is essential
• General understanding of HR policies and practices
• Proficiency in MS Excel, SQL or other programming languages
• Fluency in English and an asset if working knowledge of French

WHAT WE OFFER:

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities