Rent Services Partner

IRIS | Networx | Recruitment Software & Services

Are you looking for the opportunity to work for a leading charity that makes a real difference to the lives of people experiencing homelessness?

This is a 1 year fixed term contract.

We are looking for a proactive Rent Services Partner to join the dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.

In The Role Of Rent Service Partner You Will

  • Deliver a high quality rent collection and arrears recovery service; supporting our clients by working towards minimising rent arrears and maximising client income.
  • Provide an accurate, sensitive and responsive rent account enquiry and information service.
  • Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.
  • Provide day-to-day rent account and system administration support to other members of staff.
  • Implement and review policies and procedures for recovering tenant rent arrears and ex-tenant debt.
  • Support the manager to review and implement relevant policy and procedure to ensure the development of high quality systems.

Whilst our main office is currently in Tower Hill, London, we are flexible and encourage a blended working pattern including working from home. More details can be provided at interview stage.

About You

We are looking for someone with a proactive attitude and the ability to work as part of a team. If you can demonstrate the below we encourage you to apply.

  • Experience of providing excellent customer service working in a client service delivery team, housing management or a rent services team.
  • The ability to communicate effectively, both verbally and in writing with a variety of different people.
  • Excellent organisational and time management skills with the ability to manage multiple priorities, a high workload and to work to deadlines in a methodical and accurate fashion.
  • An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
  • Experience of using Pyramid Rent Accounting or a similar product is beneficial.  

St Mungo’s are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How To Apply

Click the ‘Apply Now’ Button to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Closing date: 10am on 1Thursday 1 February 2024

Interview and assessments on: Tuesday 13 February 2024

To apply for this job please visit

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