Remote Support Engineer- 3rd Shift (Anywhere in the U.S.)

This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can���t ask people to join our team without knowing more about us!We are looking to add another Remote Support Engineer to the Service Express team on 3rd Shift (Sunday – Thursday 11:00pm – 8:00 am EST) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!What You’ll Be DoingProvide excellent service to our customers by coordinating parts availability, technical support, and onsite labor for locations outside our current geographic footprint.Diagnose low level technical issues when confident on solution; escalate to L2 Support Specialist as needed and remain engaged until completion of resolution or solution; regularly manage all correspondence to ensure customers receive timely responseFind and evaluate new support vendors to expand SEI services and geographic reach.Maintain a database of contractor information that tracks contractor cost, contact information, call placement procedures, and vendor-specific notes.Ideally You Will Be BringingProven experience effectively troubleshooting server storageProven communication skills, with the ability to hold professional demeanor in high-pressure, complex situationsDemonstrated time and project management skills History of contributing to process improvementsService Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.We process your information in accordance with our Privacy Policy . For European residents, click here to review our fair processing notice.