Remote Sales Support Specialist I – Auburn Hills, MI

Primary Duties and Responsibilities (details of the basic job functions):

Provide support to the Auto Club Group (ACG) Multi-Line, IA, Life, and/or Club sales delivery systems for assigned location (s). Assist management in the support of department projects and researches and compiles cost and budget information. Work with the Marketing Department to identify marketing opportunities, review marketing materials prior to distribution and support member surveys. Gather sales results for management reports and interact with Sales and Support personnel to identify and resolve problems. Provide guidance and/or training to new staff members/field personnel regarding ACG products, services and/or systems. Distribute various reports, leads, and/or documents including: commission statements, policies, orphan/sales leads, status updates on agent appointments, etc.

Evaluate departmental processes, identify problems and make recommendations to improve efficiency. Complete and distribute various surveys and reports. May enter, process, retrieve and/or correct data (i.e. agent reporting, agent of record, etc.) to ensure systems are updated and management has correct information to respond to agent/management inquiries. May coordinate events (e.g. sales promotions, in-store events, store openings, trade shows, contest payoffs, promotion of ACG products/services, regional contests, etc.) and/or materials, for field locations. May perform office/agency audits to ensure meeting field and corporate compliance standards.

Supervisory Responsibilities

None

Qualifications

Required Qualifications (these are the minimum requirements to qualify)

Education

• High School Diploma or equivalent

Experience

• P.C. software applications (e.g. Excel, Word, etc.)
• computerized record maintenance
• working with various ACG products/services (e.g. memberships, travel packages, insurance, etc.)
• identifying and resolving problems
• organization and planning
• scheduling appointments, meetings, agendas, itineraries and work priorities
• leadership and decision making skills

Knowledge Of

Knowledge and Skills:

• AAA membership, sales delivery systems and insurance products
• sales production standards and incentive programs
• sales policies and procedures
• sales compensation

Ability To

• communicate effectively with others in a team work environment and with the public
• analyze and interpret system generated reports relating to sales production, commissions, incentive payments
• evaluate departmental processes and make recommendations for improvement
• provide work guidance and training
• perform accurate basic mathematical calculations
• maintain accurate records/computer tables
• develop standards, methods and procedures
• plan and manage projects
• work independently and set appropriate priorities to meet deadlines
• lift objects weighing up to twenty (20) pounds*
• sit/stand and walk in the performance of job duties
• demonstrate strong oral and written communication skills to include preparation of reports, proposals and presentations (samples may be required at time of interview)

Education

Preferred Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Insurance or a related field and/or comparable work experience.

Knowledge And Skills

• customer care principals
• Knowledge of systems generating reports to include the following:
• Commission registers and reports
• Sales Monthly and Year-to-Date
• Salesperson Statistical Analysis Report
• agent production tracking

Ability To

• demonstrate customer care principals to field office staff

Work Environment

Work in a temperature-controlled office environment.

Important Note

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.