Relationship Associate II – Business Banking

Position : Relationship Associate II – Business Banking | Division : Business Banking

Work Days : Mon – Fri | Work Hours : 8:00 AM – 5:00 PM

Why Broadway Bank….

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Our Broadway Bankers are empowered to drive innovation, grow their careers, and be their authentic selves, regardless of their background.

Purpose Of The Position

Demonstrates exemplary high end customer service skills to high net worth individuals, commercial clients, and their related entities. Provides credit documentation, Enact CRM and associate support to the Business Bankers. This includes opening deposit and loan products, and servicing depository products with a consistent, proactive, and error free approach. Acts as the liaison between the client and all areas of the bank, and ensures client satisfaction and retention through timely follow-up and resolution of issues. This is a client focused position but requires the ability to work with internal partners and leverage internal resources.

Lending Support

Key Accountabilities:

• Assists Business Bankers in preparing commercial and consumer loan packages for committee meetings by processing loan memorandums and related exhibits. May require assistance to Private Bank Officers on an as needed basis.
• Assists Business Bankers in completing consumer loan packages by preparing consumer loan worksheets and checklists. May require assistance to Private Bank Officers on an as needed basis.
• Enters client applications in CRIF loan system and/or AppLink.
• Processes client loan renewals.
• Sets up commercial loan credit files and tickler system for requesting updated financial and collateral information.
• Assists Business Bankers in obtaining financials through utilization of BOX and Sage Works systems as needed. May require assistance to Private Bank Officers on an as needed basis.
• Prepares loan and financial documentation for Nautilus imaging.
• Images loan and financial documentation accurately and in a timely manner. Will be heldaccountableforerrorsthatleadtocompliance/regulatory/andauditconcerns.
• Conducts commercial and consumer loan closings. Secures customer’s signature on loan documentation when Private Banker or Business Banker is unavailable.
• Assists Business Bankers by performing loan closings through the utilization of DocuSign systems as needed. May require assistance to Private Bank Officers on an as needed basis.
• Assists Business Bankers in calling clients, vendors, insurance companies, title companies, etc. to assist in clearing credit and collateral exceptions as well as working past due loan payments and maturing loans. May require assistance to Private Bank Officers on an as needed basis.
• Orders lien searches, Secretary of State formation documents, and Comptroller’s certificate of good standing documents as needed.
• Prepares and coordinates issuance of Letters of Credit.
• Ensures lending compliance with regulations, bank policies, and procedures.
• Assists in training and developing Banking Associates in commercial loan documentation, worksheet preparation and other areas as needed.
• Serves as the subject matter expert on Small Business Administration (SBA) loan documentation and requirements.
• Registers and maintains registry as a Mortgage Loan Officer (MLO) with the NationwideMortgage Licensing System (NMLS) and Registry and in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
• Meets and maintains financial responsibility, character and general fitness standards along with all other established requirements for an individual Loan Originator in accordance with Regulation Z.

Financial Services Support – Depository

• Opens and services all types of accounts to include high net worth clients, small business clients, commercial clients, and their related entities. Prepares required documentation and maintains tickler file on incomplete new account documentation as needed.
• Assists Business Bankers expedite delivery of new account documentation through the utilization of bank’s electronic signature and secure portal systems as needed.
• Ensures depository compliance with regulations, bank policies, and procedures. Will be heldaccountableforerrorsthatleadtocompliance/regulatory/andauditconcerns.
• Completes various transactions for clients as needed to include wire transfer requests, account research, account maintenance, stop payments, fund transfers, and check re-ordering.
• Handles client inquiries regarding DDAs, CDs, IRAs, and MMAs, initiates any research that may be required and follows through with communications to client and internal departments as needed.
• Investigates and quickly resolves errors and operating problems that affect the clients’ experience. Reports operational problems and makes recommendations for their solutions.

General Duties And Associate Support

• Performs general office functions by greeting clients and answering department telephones in a timely manner. Responsible for filing, copying, sorting mail, etc. Types correspondence and memorandums.
• Processes client deposits, payoffs/payments, requests for fund transfers, loan advances, and stop payments.
• Assists Business Bankers with daily overdraft reports and contacts customers if necessary, to clear up deficiencies. May require assistance to Private Bank Officers on an as needed basis.
• Assists Business Bankers, and Business Development Officers with maintaining and updating information in CRM Enact System such as creating profiles, updating client information, creating and tracking appointments, and sending referrals to other business partners.
• Maintains and provides sales tracking reports through Enact CRM System as needed.
• Schedules appointments for Business Bankers as needed. May require assistance to Private Bank Officers on an as needed basis.
• Prepares monthly expense reports for Business Bankers as needed. May require assistance to Private Bank Officers on an as needed basis.
• May assist in and help coordinate Business Banking events.
• Serves as a Notary.
• Perform other duties as assigned.

Competencies And Skills

• Excellent interpersonal, verbal, writing, math and grammar skills.
• Strong organization and time management skills and ability to work independently with minimal supervision.
• Strong leadership skills with the ability to encourage teamwork environment and provide support for others

Work Experience Requirements

• 5+ years administrative experience in a financial institution covering a variety of duties including contact with high net worth clients
• Demonstrated exemplary customer service skills to high net worth clients
• Extensive knowledge in credit, deposit and treasury products and a broad understanding of operational processes.
• Strong knowledge of lending regulations and compliance.
• Knowledge of Fiserv, CRIF and Enact CRM systems is preferred
• 5+ years administrative experience in servicing high net worth clients in the Business Banking is preferred
• Manage and service a small depository and consumer loan portfolio that consists of high net worth clients is preferred
• Bilingual in English/Spanish is preferred

Education Requirements

• High School diploma or GED.
• Business related college courses or 4 year College Degree preferred

Other Qualifications

• StrongPC proficiency with Microsoft Office products; spreadsheet, word processing, presentation software and Outlook.
• Type 60 wpm.
• Registers and maintains registry as a Mortgage Loan Officer (MLO) with the NationwideMortgage Licensing System (NMLS) and Registry and in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
• Meets and maintain financial responsibility, character and general fitness standards along with all other established requirements for an individual Loan Originator in accordance with Regulation Z.

This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status.

Member FDIC