Regional Safeguarding and Social Inclusion Coordinator

Department: Ministry Teams

Reports to: Asia Regional Director

Status: One-year contract renewable

Salary Level: Determined by Country Office Salary Scale where person is located

PURPOSE:

World Renew exists to increase the capacity of communities and missional partners to engage in transformative practices that improve, in sustainable ways, the well-being of people made vulnerable by circumstances of poverty, disaster, or injustice. World Renew in its commitment to increased justice and accountability and in its desire to attain certification in the Core Humanitarian Standard (CHS) has recently enacted a suite of safeguarding policies. This position will support the rollout of this policy suite in their designated region (Bangladesh, India, Laos, Cambodia and Countries where we may have a disaster response presence), and will continue to provide regional support to teams in implementation. This will be done by building and strengthening capacity in safeguarding and social inclusion throughout the designated regions, country offices and partners, supporting safeguarding and complaints focal points in their roles and being party to investigations and handling and reporting on complaints and feedback received.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Establish and support safeguarding, complaints and feedback systems and processes:

1. Provide clear introduction and orientation to safeguarding within the Core Humanitarian Standards and its importance to World Renew vision, mission and values
2. Supporting and advising the Ministry Team Leader, Country Directors and Focal Points on the establishment of relevant and contextualized risk assessments, reporting and complaints mechanisms in their region and Countries of operation including where necessary in Countries where we are responding to disaster outside of our Countries of permanent presence.
3. Engage communities in the design and contextualization of key policies and reporting mechanisms to ensure World Renew is addressing the core safeguarding issues relevant to their lives and paying particular attention to the most vulnerable populations
4. Ensuring the communication of the key contents of the Complaints Policy, and other related safeguarding policies, to all staff;
5. Overseeing the implementation of the safeguarding suite of policies, together with related procedures and guidelines, throughout the region;

2. Capacity Development:

1. Developing training material appropriate for a variety of audiences including but not limited to; general orientation for all staff, Complaints Focal Points and Partner staff and board members.
2. Ensure there are robust systems of complaints handling in each country office
3. Strengthening capacity of regional and country staff on complaints handling to enable effective response to complaints that is survivor centered with a focus on building the capacity of all Safeguarding and Complaints Focal Points across the region;
4. Provide ongoing support and advice to Safeguarding and Complaints Focal Points on handling complaints, in general and in specific cases as requested.
5. Contribute to a global safeguarding Community of Practice learning group to surface existing practices among regions and teams, share resources and plan joint activities.
6. Commit to ensure their own capacity is developed and strengthened in the area of safeguarding and complaints handling by attending relevant training sessions on a regular basis and keeping abreast of latest developments in the sector in relation to safeguarding and complaints handling
7. Document feedback and learning on the safeguarding and Complaints Policy during implementation to inform future revisions to the policy and guidelines.
8. Support Preparation for CHS Mid-Term Audit by preparing an annual regional report against the CHS work plan and supporting the collection of evidence for preparing the HQAI Progress Report including updating documents on the HQAI cloud when requested.

3. Handling Feedback and Complaints:

1. Handling feedback and complaints received in the region by various methods including but not limited to context specific field processes, mail or through the [email protected] email inbox in coordination with the Complaints Handling Committee;
2. In times of disaster being available as surge support to IDR and Country teams in the establishment of complaints and feedback mechanisms where required.
3. Supporting the functions of the Complaints Handling Committee, including calling meetings when needed; preparing relevant documentation and recommendations for discussion on specific complaints cases, handling investigations and reporting results to the organization and the complainant.
4. Ensuring all information related to complaints within the region and countries are well documented, including a log of complaints, and that all information is kept secure with access restricted to authorized personnel only;
5. Helping country teams to refer reports related to safeguarding issues (e.g. related to children or vulnerable adults) that do not constitute a complaint against World Renew, its staff or partners, to the relevant authorities or to organisations with the relevant expertise as necessary.
6. Keep a record of lessons learned and precedents set to share during COP sessions and for organizational learning
7. Ensure appropriate cover is in place for handling complaints when on leave or unavailable for more than two days.

4. Supporting investigation processes:

1. Where required support investigation processes, in coordination with the Complaints Handling Committee and Complaints Coordinator, including the timely identification of investigation teams, support to the investigators where needed and enabling the presentation of the investigation team’s findings to the Hearing Committee.
2. Establish systems, processes and guidelines to ensure to support the anonymity, protection and welfare (including psychological) of those who have provided complaints or feedback and also for Country office staff and partners who may be involved or witness to a safeguarding issue.

5. Social Inclusion:

1. Work with Country teams to improve our programmatic inclusion for hard to reach populations, PWD’s and marginalized groups.
2. Provide capacity building and guidance to enhance data disaggregation & inclusion throughout the programme/ project cycle
3. Contribute to the global Gender and Anti-Racism working groups and assist the Regional Director and Country Directors to further organisational goals and strategy in these areas.

6. Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

1. Mature Christian, capable of applying their belief systems to their work
2. Demonstrated commitment to quality and accountability in the international development sector
3. Proven ability to work on sensitive issues and able to maintain discretion and confidentiality
4. Commitment to building capacity of colleagues through training events, development of resources and providing a mentoring approach
5. Proactive and able to work independently with minimal supervision
6. Demonstrated commitment to promote a work environment, and respectful relationships, that value diversity and equality
7. Able and willing to work collaboratively in a team setting
8. Highly proficient in Microsoft Office software including MS Word, MS Excel and MS PowerPoint
9. Is a citizen of or has the right to work in their current country of residence (Laos, Cambodia, Bangladesh, Philippines.)

EDUCATION AND/OR EXPERIENCE

1. At least a bachelor’s degree, in human resources, international development, political science or related specialty
2. At least 2 years-experience in complaints handling, management of investigations, compliance and/or safeguarding is a requirement
3. Experience working with vulnerable populations
4. Prior experience in policy development is a definite asset

LANGUAGE SKILLS

1. Fluency in English, both written and verbal, is required for this position; knowledge of a regional language/s is an asset.

MENTAL/PHYSICAL DEMANDS

Work is difficult and diversified and requires the frequent application of a high degree of independent thinking to originate and develop procedures, techniques or ideas within the parameters of a broad conceptual outline.

WORK ENVIRONMENT & TRAVEL

1. Travel in remote insecure and/or impoverished areas which may have limited or no infrastructure or support structures
2. In Country & Regional travel of up to 30% of time
3. Occasional international travel beyond the region.