Regional Program Support Specialist _ HQ

Job Title: Regional Program Support Specialist

Job location: Remote

Report to: Director of Programs

Job Code: HQ003

ABOUT MEDGLOBAL

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

CODE OF CONDUCT

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, officers’ coordinators, and directors to guide their practice and conduct.

The Code is organized into categories, as follows:

1. Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.
2. Provide a positive and valued experience for those receiving service within and outside MedGlobal.

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work.

MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.

JOB SUMMARY

MedGlobal is looking for a Regional Program Support Specialist who will be part of the Programs department, supporting the program implementation in assigned countries. Under the line management of the Director of Health and Emergency Programs, his/her responsibilities will be to support the Country Offices in seeking in-country funding opportunities, partnerships, proposal development and supporting project implementation in collaboration with the country director and field team, ensuring coordination with countries, compliance, quality and timeliness of the implementation and adequate reporting according to the donor’s requirements. The Regional Program Support Specialist will keep the senior management briefed on pertinent issues and changing circumstances as they arise.

The Regional Program Support Specialist will be responsible to support and advise the country director and team for effective execution of programs, assess needs and seek funding and partnerships opportunities.

MAIN DUTIES AND RESPONSIBILITIES

Country Program Support

• Work closely with the country director and field program team to set evidence based programs strategy and priorities
• Advise and assist the assigned countries in the design, planning, implementation, monitoring and evaluation of country programs
• Ensure coordination with other departments for proper start-up of activities in the countries of operation
• Support to ensure quality standards are respected in the implementation and overall management of programs within all phases of the responses
• Participate in weekly meetings with all field teams to collect updates and ensure proper progress of weekly activities and tasks
• Liaising between HQ Directors/Managers, field Program managers and country representatives to ensure smooth communication and workflows
• Appraise and feedback on all project-related documents – i.e., concept notes, proposals, and reports, both narrative and financial, assessments, evaluations, reviews, etc.
• Track success rate of the program activities completed as per implementation plan.
• Development of project support documents (country profiles, briefing packets, etc.) and prepare or contribute to briefings on matters concerning assigned countries
• Support the field team in development of program budgets when needed
• Contribute towards staff training and organizational learning in assigned countries through participation at and facilitation of country level workshops, as required.
• Follow up on queries to and from the field with relevant departments – i.e. finance, purchasing/logistics, HR and IT.
• Work closely with the country director towards achieving the country goals and objectives and provide support accordingly
• Work closely with supervisor and colleagues to translate the organizational 3 years strategic plan into action plans

Field Administration, Logistics, and Training

• Ensure maintaining databases of country-specific information and documentation of each country’s ongoing projects
• Providing training to field staff on database management, project management and project life cycle

Monitoring, Evaluation, and Audit

• Work with MedGlobal’s Monitoring and Evaluation team to implement M&E for the overall programs, as well as special MedGlobal programs

Contact, Communication and Coordination

• Contacting, communicating with, and meeting with interested parties regarding potential activities, including potential or current donors.
• Supporting country director to attend regional and local sub-cluster meetings and/or problem-solving with our partner organizations depending on country location and virtual accessibility of meetings
• Representing the MedGlobal programs at various countrywide, regional, local level meetings
• Summarizing reports released by other humanitarian organizations, country governments, etc.
• Supporting the country Directors/Representatives in reviewing and prioritizing minutes from Health Cluster and other coordination meetings

• Grant Management & External Relations Support

• In coordination with Country teams, input into concept notes and/or project proposals to be submitted to Grant Management Unit
• Monitor progress and provide inputs towards the development of quality reports.
• Support collection of required information from the field partners to complete all grant reports
• Review in-country financial reports and ensure the maintenance of all required documentation per organizational policies during and at the end of the project

• Volunteer Relations

• Provide new volunteer orientation for medical professionals and serve as their focal point
• Work on building a positive environment to support volunteers and increase their productivity during the missions
• Work with the country team to facilitate the process of entering the country for the planned visits or projects including the documents needed for a visa or any other necessary processes Plan, coordinate and streamline the logistics of volunteers while on all international visits for projects, including ensuring safety and security procedures
• QUALIFICATIONS AND SKILLS
• A minimum of a bachelor’s degree in a relevant field, degree in health or nutrition-related fields is a plus
• International experience in the medical field is preferred
• At least 5 years of NGO experience in multiple countries focused on program design, planning and implementation
• Experience in training, monitoring & evaluation and project life cycle support
• Experience with writing successful project proposals, budgeting, and reporting methods
• Experience with computer systems, data records, and related software applications
• Excellent attention to detail and strong organizational and project coordination skills
• Able to maintain flexibility to take on added responsibility when needed.
• An extensive knowledge of the UN and INGOs funding and partnership system
• Fluency in spoken and written English
• Fluency in Arabic strongly preferred
• Full time availability (40 hours of work per week)