Regional ICT Coordinator (Full Stack Developer) – Jordanian Nationals Only

All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and believes that shall guide our actions and relationships.

Background:

NRC is on an ambitious digital transformation journey to become a leader in the use of data and technology to deliver better. Having made the transition to cloud, NRC is now investing resources in building an ecosystem of digital tools that range from back-office Enterprise Resource Planning (ERP) to end-user field-based applications. Given NRC’s operating environments, the challenges are many and require context-specific Information and Communication Technology (ICT) leadership, adaptation and problem-solving.

NRC believes that the use of technology can be the pathway to doing more with less, enabling both efficiencies and new ways of working to tackle problems. Recognising we are not alone in this, NRC has coordinated and collaborated with peers on technology implementation and continues to do so through organisations such as NetHope and other forums. Another increasingly important aspect of NRC’s technology ambition is partnering with technology providers who have an interest in putting their solutions to work for impact.

The role of the Regional ICT Coordinator (Developer) will be fundamental to NRC effectively succeeding in the implementation of technology solutions to drive scale and impact across its operations.

1. Role and responsibilities:

The purpose of the Regional ICT Coordinator (Developer) is to work closely with the NRC country offices in the Middle East, Regional Office, and Head Office teams to understand automation opportunities, develop recommendations and tasks and support the establishment and use of NRC’s infrastructure (Backbone). This position will provide and contribute to the region development standards and ambitions.

Generic responsibilities:

1. Compliance and adherence to NRC policies, guidance, and procedures.
2. Coordinate the dissemination and implementation of NRC’s global ICT strategy in the region, as well as contributing to its definition and review from a regional and field perspective.
3. Provide oversight and compliance checks on the implementation of ICT strategy and policies throughout the country offices in the region.
4. Coordinate ICT resources, skills, and competence within the region and offer support and advice where and when needed.
5. Collect and disseminate ICT-related knowledge and learning within the region and at a global level.
6. Work with ICT staff in the region to enable them to provide ICT first-line support as well as assist with planning, budgeting, and procurement as per NRC standards.
7. Provide training of ICT staff in region and (when relevant) support the recruitment and/or on-boarding of new ICT staff in region.
8. Facilitate synergies and regional efficiencies on ICT procurement, systems, and training.
9. Participate in global ICT work streams/projects, to identify common global solutions, when relevant.
10. Provide hands on support and gap-filling throughout region – travel involved – at the discretion of Regional Office and in line with need.

Specific responsibilities:

1. Implement and develop prototypes and solutions in the area of web and mobile development.
2. Provide technical oversight of external consultants’ work that includes custom design and assist in handover of these to NRC (to ensure long-term ownership).
3. Design, build, test, and monitor online systems using appropriate technologies in line with technologies supported by NRC at a global level.
4. Assist in containerising, testing, and administering of applications brought onto the Kubernetes-based infrastructure NRC region has adopted.
5. Support the migration of NRC’s legacy applications to the centralised Kubernetes platform based in Azure.
6. Produce periodic documentation to share progress and learning.
7. Actively participate in promoting and embodying a highly collaborative and dynamic work culture.
8. Ensure compliance and adherence to NRC’s information security and data protection standards.
9. Share responsibility for technical administration and provide user training and support during the transition from development to deployment of systems.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position:

• Digital Transformation (D) team members
• ICT team across offices
• Suppliers, consultants, and other external service providers
• ICT Development Section (global level): Head Office ICT Support & Operations, D-Team, Centre of Excellence for Data and Analytics, Information Security Advisor, ERP Manager
• Innovation Team and DPIU/FO
• Corporate Relations team: Special Adviser Corporate relations for Tech and Innovation
• Digital Programme system owners

1. Competencies:

Competencies are important in order for the employee and the organisation to deliver desired results. Competencies are relevant for all staff and are divided into the following categories:

1. Professional competencies:

These are skills, knowledge, qualifications and experience that are important for effective performance.

Generic professional competencies:

• Minimum of 3 years working in development roles
• Experience in leading technology projects
• Knowledge and implementation of containerization and container orchestration: We use Docker, Kubernetes, Kustomize, etc.
• Preferable skills in Cloud security and cloud network
• Application operations knowledge (Backups, monitoring, deployment) will come in handy
• Knowledge of one or more programming language (Go, Python, etc) and/or scripting language would be desired
• Working knowledge in cloud infrastructure environment, preferably Azure
• Fluency in English, both written and verbal

Context related skills, knowledge and experience:

Context-related competencies are the knowledge, skills and experience required because of the context, location and/or current priorities in the role

• Project management skills
• Knowledge of the context in Middle East region is a plus

2. Behavioural competencies

Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Empowering and building trust
• Managing resources to optimise results
• Planning and delivering results
• Working with people
• Analysing
• Handling insecure environments

1. Performance Management

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

• The Job Description
• The Work and Professional Development Plan
• The NRC Competency Framework PS : This position is open to Jordanian Nationals only . Contract End date is 31 Dec 2022 with possibility of extension subject to funding availability and individual performance .