Regional Head of Business & Technology Solutions (BTS) LAC

POSITION TITLE: Regional Head of Business & Technology Solutions (BTS) LAC

LOCATION: Any city in the Colombian territory

SAFEGUARDING CHILDREN FRAMEWORK POLICY:

Level 2: The post holder will have access to children’s personal data as part of their work; for this reason, police checks will be a requirement.

We need to maintain safe recruitment processes, which is why rigorous background checks are included, reflects our commitment to protecting children from abuse.

The Safeguarding Framework is comprised of three policies and a Code of Conduct: Safeguarding Children Policy, Policy for Protection from Sexual Abuse, Harassment and Exploitation (PSEAH) or Safeguarding Adulthood and Anti-bullying, Anti-discrimination and/or antibullying Policy.

ROLE PURPOSE:

The role holder is accountable for leading and driving the delivery of technology services, business solutions and setting direction to all field/country office IT staff in the LAC region and act as the key link between the regions, their countries and the centre. The role holder will have oversight and give strategic direction to the Colombia Technology Hub which is focused on providing services to Save the Children US (SCUS), but with a longer-term aim of supporting SCA shared services along with the existing technology Hubs around the globe. The role holder will lead the technology hub team and ensure the team is supported and able to deliver an effective service for the end-user. The role holder will also act as the primary Technology Business Partner and point of contact for the Regional Director and senior management team along with the Country Directors within the region to deliver high quality programmes for children. The role holder is accountable as part of the Global IT Operations team to ensure the operation of all SCI IT services consumed in the region whilst ensuring all Regional and Country Offices comply with IT Standards, Policies and Procedures as laid out in the SCI Quality Framework.

KEY AREAS OF RESPONSIBILITY:

Provide Senior IT Leadership and Management to the Region and the Technology Hub

• Ensure IT across the region and the Hub is delivered in a safe, secure and effective manner.
• Ensuring all COs and ROs comply with the IT Controls as laid out in the Country Office Operating Model. Where any risk is identified, hold the RD/CD to account for the delivery of the remediation plan to agreed timelines.
• Provide effective oversight, support and direction to the regional & country office IT staff.
• Supporting Global Head of IT Security & Director of IT Global Operations to ensure effective
• Risk Management & Information Security processes and adherence to IT policies and standards in the Region and the IT Hub.
• Working with each global IT service domain leader (applications, user devices, Enterprise and field technologies) to develop specific regional and country service strategies and sourcing arrangements, which collectively help deliver the overall SCI IT Strategy.
• Ensure Child safeguarding, personal safety and security and protection of sensitive digital data is foremost in all activities in accordance with SCI Policy.
• Responsible for the overall Colombia Hub strategy, performance and growth in coordination with SCI and SCUS IT leads.
• Budget Management according to Colombia schemes of delegation for the IT Hub team.

Service Delivery

• Effective delivery of Level 1-3 support for in-scope applications to agreed Service Levels.
• Responsible for timely escalation and resolution of issues that impact performance of service
• Ensure transparent reporting to RD of LAC performance against agreed Service Levels.
• Ensure transparent reporting to SCUS of Colombia Technology Hub performance against agreed Service Levels.
• Implement and continuously review and improve service delivery, utilising relevant strategies to identify/gather, assess and implement areas for continual improvement in processes and procedures.
• Establish and maintain support processes, procedures, materials and resources ensuring internal SLAs and KPIs are adhered to.
• Working collaboratively with Save the Children US IT leads be the first point of contact for
• delivery & escalations of all client support & development whilst ensuring framework agreement and related work orders are prepared and adhered to.

Application Development Within the Hub

• For in-scope applications, align on the scope of “work order(s)” received from SCUS IT teams.
• Review the capabilities required to deliver the “work order(s)” received from SC US IT teams.
• Align with the SC US IT teams the available capabilities and capacity to deliver the “work order(s)” received from SC US IT team.
• Agree with the SC US IT teams the high-level timescales to deliver “work order(s)” in
• Consideration of the capabilities and capacity available.
• Align on ways of working with the SC US IT team to ensure detailed requirements from SC US IT are available in a timely fashion to develop in-scope application backlogs and plan Sprints based on “work order(s)” high level timescales, available capability and capacity at the Colombia Technology Hub.

Staff Management

• Provide effective leadership to CO IT Managers and the Colombia IT Hub team, with line management support to a team of approximately 24 people (Phase 1).
• Recruit and retain a high performing IT Hub team, including several additional Phase 2 roles as identified by SCUS.
• Ensure effective, supportive and regular 1:1s and formal reviews undertaken with IT Hub team members to discuss progress against goals, development and wellbeing in accordance with the Colombia Country Office HR policies and procedures.
• Capacity-building for CO and IT Hub working with both SCUS and SCI Technical counterparts through training programmes/workshops, coaching and mentoring the technology staff within the IT Hub to continuously improve their personal and team performance, and staying updated on IT guidelines, standards, policies and strategy.
• Manage IT Hub staff performance (including addressing underperformance) in a timely and appropriate manner, in accordance with workplace behaviours.

Relationship Management

• Technology business partner to Regional and Country leaders, with focus on helping them understand how to use technology to deliver high quality programmes for children.
• Manage internal stakeholders across the organisation providing regular updates on support and ongoing improvements including mid-year and annual status report updates on achievements and challenges for internal audiences by providing appropriate management information reports.
• Manage a complex networked relationship by acting as a bridge between SC US and SCI IT. Developing cross team or 3rd party relationships and partnerships, delivering a comprehensive service to the business.
• As required, represent the Colombia Hub to internal stakeholders e.g. IT departmental meetings, discussions with interested members, attendance at Phase 2 project team calls.
• Maintaining supplier management process for regional IT suppliers, working with procurement to ensure alignment and adherence to SCI Technology Minimum Requirements.

REQUIREMENTS:

Professional degree in Systems Engineering, Computer Science, Technology, Mathematics, Finance or related field (candidates without such qualifications will consider whether they can demonstrate appropriate technical skills as shown in the experience and skills section).

EXPERIENCE AND SKILLS:

Essential

• Minimum of 5 years of experience working at a regional IT leadership level, preferably working with IT service delivery and project teams.Experience of managing regional IT staff and suppliers.
• Considerable experience of implementing IT service management processes and tools, in accordance with recognized industry standards such as ITIL.
• experience of working in a demanding environment with quick turnaround times, whilst delivering to the highest standards
• evidence of having operated successfully in a ‘matrix’ organisation, with global, regional and country based staff
• ability to resolve complex service issues, with a balance of pragmatism and rigour
• commitment to Save the Children values

Desirable

• experience of ‘field operations’ and the IT-related issues associated with working in remote, inhospitable, and insecure environments
• strong understanding of/willingness to learn key trends in international and humanitarian development and how technology can and is being utilised to support these developments

NOTE 1: By submitting to participate in this call for applications you authorize Save the Children to verify the personal information provided, as well as to make use of the personal data for verification purposes in public and private databases related to our anti-fraud, money laundering and terrorist financing policies. The data used will be those indicated in the citizenship card provided.

NOTE 2: In any case, the solution to the technical test will be a criterion for evaluation and selection of personnel, so only the content will be used for the purposes of the selection process and the intellectual property of the same will be respected, it does not generate in any case any remuneration.

Resumes will be received from February 21 2023.

Proposals submitted after the time established for this purpose, or filed in a different office than the one stated in this document, WILL NOT BE RECEIVED.

This job offer is open to Colombian citizens or foreigners legally authorized to work in Colombia and who comply with the requirements established in the call for applications.