Refugee Digital Community Management Assistant

Within the delegated authority and under the supervision of Senior Protection Officer or his/her designated mandated representative(s), and technical supervision of the CBP officer or focal point, and in close cooperation with the Communication and Information Management Units, the UNV [Refugee Digital Community Management Assistant will:

• Identify and map the digital platforms and specific social media groups that are being used by Ukrainian refugees in Romania to get information, ask questions and create support networks.

• Ensure use of already developed assessments and close coordination with organizations working on digital environments.

• Assist UNHCR in developing an approach to link with the identified refugee community groups to share up to date information and encourage digital communication by refugees with humanitarian agencies.

• Monitor news and trends on social media at the national level to identify where UNHCR can add value to the conversations and contribute to the information that refugees have about services, opportunities and their rights. Help through this to also identify risks to refugees or potential rumors and misinformation that UNHCR can help to clarify.

• Establish partnerships or good working relationships with key Ukrainian actors in digital communities to help produce or promote UNHCR related content that is relevant for their communities (i.e. information on accessing services), and support in disseminating relevant content from said actors in UNHCR communication mechanisms.

• Assist, in collaboration with the UNHCR Protection Team and Communication with Communities focal point, with creating content to share through the digital communities on available services for refugees and asylum-seekers and their providers, and on the rights and duties of refugees and asylum-seekers in Romania.

• Draft responses to comments left for UNHCR on social media in collaboration with the UNHCR protection team and communication team.

• Contribute to the planning, monitoring, and evaluation of UNHCR’s engagement with refugees through digital channels and make recommendations to UNHCR teams on how to improve this engagement.

• Regularly update and share information related to ongoing work in digital communities, utilizing agreed data collection methods to identify gaps, assess trends and developments.

• Support the establishment of two-way communication mechanism using social media between UNHCR and persons of concern (Ukrainian refugees) by passing on useful information to the different refugee communities while promoting and supporting community engagement, resilience and active participation of refugees in the Romanian social, economic and cultural life.

• Maintain permanent coordination and collaboration with the Communication with Communities refugee volunteers based in the field offices to ensure coherent messaging and coordinated response.

• Contribute to the planning, monitoring and evaluation of any further community outreach activities.

• Contribute to age, gender and diversity mainstreaming in all of UNHCR Romania’s activities.

• Any other related tasks as may be required or assigned by the supervisor. Results/expected outputs:

• As an active UNHCR team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions, including: o An updated mapping of digital platforms and specific social media groups that are being used by Ukrainian refugees in Romania; o Established relationships with key Ukrainian actors in digital communities to help produce or promote UNHCR related content; o Regular content shared on social media platforms in collaboration with UNHCR teams (Protection, Community Based protection, Communication, Information Management…); o Recommendations and guidance to UNHCR teams on how to create content to share through digital channels; o Activities held with refugees of different ages, genders and backgrounds to co-develop content and multimedia to share through online communities; o Regular reports and updates on engagement by POCs on social media to inform UNHCR teams; o Reports on common rumors or misinformation identified on social media;

• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment; • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.