Receptionist

IRC Background:

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. In the U.S.; IRC provides assistance to refugees resettling here through 27 offices operating in 16 states. IRC resettles approximately 11,000 refugees per year and provides numerous program services to assist the refugee from their arrival through citizenship. The IRC in Salt Lake City opened it office in 1994, and provides resettlement services through extended case management to newly arrived refugees for up to 24-months as well as over twenty different programs to educate and empower refugees.

Job Overview:

The Receptionist will serve as the initial point of contact for anyone visiting or calling the IRC, responsible for managing reception materials and responding to client and visitor inquiries. This position reports directly to the Senior Operations Coordinator. This position is a part-time position working 18.75 hours in the IRC SLC office each week. The responsibilities will be as follows:

Major Responsibilities:

• Provide professional level customer service to everyone who visits the IRC.
• Answer front door and phones in a professional manner, routing inquiries as necessary.
• Help maintain workplace security and follow COVID-19 and other IRC Safety & Security protocols.
• Assist in maintaining office cleanliness, including monitoring supply levels and connecting with correct team member on office space or IT questions.
• Manage office mail pick-up and distribution.
• Maintain contact list for employees, AmeriCorps and interns.
• Create and manage calendar of IRC classes and events.
• Serve as part of office cashiering team, responsible for receiving payments, issuing receipts and maintaining an accurate log of transactions.
• Assist Executive Director in administrative tasks such as copying, faxing, contract organization, and making appointments and meeting agendas.
• Oversee parking pass distribution.
• Manage vehicle check out system.
• Other related duties as assigned.

Additional

• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Comply with all policies, procedures and protocols of the agency.
• Maintain professionalism, customer service, and IRC Way ideals when working with fellow employees and the individuals we serve.
• Support general office logistics, such as office support and front desk, as applicable and feasible.
• Other duties as assigned.

Job Requirements:

Education/Work Experience:

• Associates Degree or equivalent work experience, preferably in a non-profit or social services agency environment.

Demonstrated Skills & Competencies:

• Experience as receptionist preferred.
• Previous non-profit agency experience preferred.
• Bi-lingual or multi-lingual proficiency preferred
• Ability to effectively communicate through telephone, email and other correspondence.
• Well organized, high attention to detail.
• Solid computer-based skills and proficient in Microsoft Office software.
• Self-direction, initiative, and follow up skills to ensure work is accurate and deadlines are met.
• Enthusiasm about working in a multi-cultural setting.
• Ability to handle multiple tasks simultaneously in a dynamic environment.

Working Environment:

• A combination of standard office environment and remote work.
• COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
• Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
• Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
• US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.