Receptionist

Receptionist

We have an exciting front of house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

The aim of this amazing charity is to help improve the lives of young people in North London by giving them somewhere to go, something to do and someone to talk to

Position: Receptionist

Location: Burnt Oak. HA8 0DT

Salary: £11.05 per hour

Hours: Up to 17.5 hours per week

About the role:

As Receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area ensuring young people enter the session smoothly, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communication.

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, pro-active and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:

• Previous experience of managing or supervising a reception desk or entrance point

• Working in a customer facing environment and dealing with the general public

• The ability to engage with all types of people from young people, community members and colleagues to official visitors and Board Directors

• The ability to diffuse pressurised situations while remaining calm and in control

• Great communication and interpersonal skills

• The ability to work on own initiative and as part of a team

• Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value on different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as: Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc.