Receptionist 214605

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, salary requirements, and outline skills and experience that directly relate to this position.

About Ross

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today’s dynamic global economy. The Ross School of Business mission is to build a better world through business. Through thought and action, members of the Ross community drive change and innovation that improve business and society.

Summary

Purpose

The Receptionist will establish and maintain a welcoming and professional atmosphere for the K3521 suite. You will be the first contact for students, prospective students (and their families), staff, faculty, and alumni entering our suite which houses the following units: Ross Registrar’s Office, Financial Aid, and the Office of Undergraduate Programs, including Undergraduate Admissions and Academic Advising. You will execute a high-level of professionalism and customer service while providing information and resources. You will report to the Managing Director of the Office of Undergraduate Programs.

You Will

General Reception

• Manage student and visitor traffic for appointments and walk-ins for the above departments.
• Answer questions by phone, email, and in person directed to units within the suite and other Ross units.
• Make referrals to other campus offices.
• Coordinate reservations and schedules for the advising and conference rooms.
• Accept deliveries; sort and distribute incoming mail.
• Direct guests to staff or arrange for staff to engage students in the appropriate facility.
• Assist students with routine inquiries regarding registration and enrollment.
• Assist prospective students with routine inquiries regarding application requirements and deadlines.
• Manage information at desk; maintain physical and electronic displays with current information.
• Assist department in the management of materials storage and the storage facilities.
• Distribute materials to students (and others) to support departmental activities.

Support for Specific Units

We are looking to set an expectation of helpfulness and efficiency which would include these types of activities:

• Help manage calendars for Managing Director and OUP groups; coordinate meetings, issuing calendar invitations, scheduling of conference rooms, setting up remote participation, assist assembling meeting materials and disseminating accordingly.
• Help prepare program and event materials.
• Scan documents to students’ electronic files.
• Support communication efforts with current students using one or multiple technology channels (newsletter, canvas notification, intranet, Slack, etc).
• Author communications on behalf of departments and distribute to appropriate parties.
• Conduct research and benchmarking.
• Proofread documents, including websites.

You Have

• Associate degree and two years of related experience or high school diploma and four years related work experience in a customer or student facing role.
• The ability to operate and engage with a diverse group of colleagues, faculty, staff, students, visitors, and alumni
• Proficiency in MS Office applications or the Google Suite of productivity software
• Ability to work with sensitive material confidentially.
• Eagerness to work independently and to improve service, efficiencies and productivity.
• Demonstrated attributes of cooperation and teamwork

Benefits At The University Of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off (Vacation, Holidays, Season Days, etc.)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center

Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Benefits Include

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

• Generous time off (Vacation, Holidays, Season Days, etc.)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center

The general salary range for this position is $31,000 – $36,000. Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include experience, knowledge and skills for the position. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.

Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.