Butlin's
Do you: –
Have a problem-solving attitude?
Love talking to people over the phone?
Love providing excellent customer service?
Want to be part of a successful guest experience team?
Key Responsibilities
- Work closely with all team within our onsite Guest Services phone line team
- Provide information and help to ensure customer needs are met
- Proactively promote and sell Butlin’s products and services
- Driving guest satisfaction and Net Promoter scores by providing excellent customer service with a problem-solving attitude
- Take responsibility for overall guest experience with a focus on the first two hours arrival experience of a guest’s holiday
- Promote holiday sales to achieve departmental key performance indicators
- Assisting our value chain within the Sales and Guest Services department and the wider resort when required
What are we looking for?
- Evidence of experience and competence in the following areas:
- Passion and enthusiasm for Butlins
- Love working as part of a team
- Great listening skills (encouraging dialogue/delivering clear messages)
- Handling guests and calls in an empathetic manner (discovering and responding to their needs)
- Developing guest loyalty
- Able to work flexible hours, five days a week (two of which are Mondays and Fridays) based on shifts between 8.30am-9.30pm operation, including weekends.
The Perks Of Working With Us
- Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
- Free use of our pool and many other leisure facilities
- 20% off food in our restaurants and take away
- Apply for free tickets for our box at the 02 Arena
- Subsidised food and drinks in our team diners
- Holidays Discounts of 20% for all your family & friends in Haven, Butlin’s & Warner Hotels
- Subsidised OFSTED Nursery facilities available on resort
- Regular team incentives with great rewards.
- Opportunity to earn up to £1,000 when you refer friends to join our great team
- Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
- Fantastic discounts on loads of high street and online brands
- Team Member of the Month Awards
- Instant Recognition schemes with great rewards through our busiest times
- Long Service awards
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further …
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