Refugee Services of Texas
Description
- Conduct intakes and needs assessments for refugee clients referred to the Cash and Medical Assistance (CMA) Program
- Develop an individualized service plan and identify activities to complete the service plan based on the client needs assessment
- Identify new referral resources that will facilitate and assist client self- sufficiency
- Coordinate with staff of other RST programs for RCA or RMA enrollment of eligible clients
- Confirm client eligibility for the first and second phases of RCA in a timely manner to ensure clients receive full RCA benefits in accordance with program regulations
- Provide intake and orientation for all eligible clients
- Maintain up-to-date RCA Provider Manual and knowledge of RCA program requirements
- Maintain timely case notes and case files per program requirements
- Enter client date into the RST and funder databases in a timely manner as directed
- Refer non-exempt clients to the associated employment program; act on client non-compliance as soon as reported by employment program
- Process check requests for client cash benefit disbursement and assist with the distribution of client checks including client signatures indicating cash benefit receipt
- Serve as an advocate for clients
- Other duties as assigned
Qualifications
Education:
- Graduate of an accredited 4 year college or university preferred
- A comparable amount of training and experience may be substituted for degree
Experience:
- Background in social services required
- Experience working with diverse populations and refugee social services programs preferred
- Experience and education may be substituted for one another.
Knowledge/Skills:
- High English language proficiency and excellent communication skills both verbal and written required
- Computer proficient including Microsoft Office applications (Word, Excel and Outlook) required
- Fluency in an additional language spoken by the client base required
- Fluency in Dari or Pashto highly preferred.
Licenses/Certifications:
(List licenses or certifications required.) None at this time