Quality Assurance Manager – North East Region

Advanced Public Sector, Health & Care, Enterprise & Education

We are looking for a Quality Assurance Manager to join our team at Cygnet Healthcare.

This role is a regional role and will cover some of our North East sites to include – Middlesbrough, Darlington, Durham and some of our Yorkshire services – Bradford, Barnsley, Brighouse.

At Cygnet Health you’ll have the chance to make a real impact on patients/residents and their families. You’ll be exposed to all kinds of new challenges and responsibilities, to ensure you continue learning and developing as you go.

As part of an organisation with an outstanding reputation for innovation in the sector, you’ll benefit from a vibrant culture tailored to help you thrive, whatever your level or career goals.

Make a bigger difference to your career and to patient / resident care with us.

Previous experience in a similar role or working as a Registered Manager / Hospital Manager is essential.

Key Tasks – Summary

The Quality Assurance Managers roles have been designed to support and assist senior managers in the delivery of a high quality service by:

  • Using a measured approach (e.g. KPI trends) to develop quality at local level through use of Overarching Local Action Plans and other quality improvement tools.
  • Maintaining and improving corporate standards, policy and procedures relating to Regulatory guidance, good practice and Legislation. Ensuring documentation is maintained in a standard and consistent format company-wide.
  • To complete Pre-Regulatory Inspection audits when required, Full quality audits every six months and Thematic Audits monthly in liaison with the Head of Quality, Line Manager and Operations Director.
  • Working alongside Registered Managers highlight service deficiencies, non-conformities and risk, providing support to develop action plans to rectify.
  • Advising on local systems and procedures required for service management and audit.
  • Supporting local units, sharing learning and best practice by attending and participating in local integrated governance meetings within their region.
  • Advising on training requirements as a result of legislative or regulatory requirements.
  • To work closely with all relevant parties to coordinate operational audit activity within the region and ensure copies of the reports are held as evidence learning is communicated to all relevant parties
  • Collating centrally and distributing company wide information/advice in support of other key tasks.

We’re Looking For People Who Have

  • Excellent communication skills and the ability to be a good team player
  • Experience of working within a similar role
  • A genuine desire to make a real difference in people’s lives
  • A full driving licence

Why Cygnet? We’ll offer you…

  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  • Employee referral scheme
  • Enhanced maternity
  • Free Health Cash plan
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

What next?

Click apply now or send your CV to [email protected]

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet Health Care has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

To apply for this job please visit www.linkedin.com.


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