Protection Assistant (Case Management)

Other:

• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
• Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader.

 About you

To be successful in this role we expect you to have the following:

Experience and technical competencies: (include years of experience)

• Minimum 1 year of relevant work experience in protection in humanitarian setting
• Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups
• Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
• Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint)
• Excellent communication and problem-solving skills.
• Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
• Ability to work flexible hours.
• Fluency in Arabic
• Ability to communicate and write in English.

Education:

Essential qualification

• Bachelor/Degree in Social work, Counseling, psychology or other related field

Desirable qualifications:

• Previous experience in international organizations
• Previous experience providing case management services

Previous experience providing counselling and/or psychosocial support services

Languages:

• Ability to communicate and write clearly in English
• Proficiency in spoken and written English and Arabic is required.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 5 Months

Band: I

Start date:1 May 2022

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national; please refer to drc.ngo under Vacancies.

Responsibilities:

Case management service provision

Technical

• Identification of people in need of individual protection (Case Management and/or IPA) and ensure timely response, including referrals of people in need of GBV case management or Child Protection case management.
• Provide case management services, in line with DRC Iraq guidance and case management standard operating procedure (SOP) to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons with disabilities).
• At all times, respect information management principles and guiding principles for case management.
• Provide case management services, following standardized case management process including following steps: identification, comprehensive needs assessment, case planning and implementation, follow-up and review, case closure.
• Provide individual protection assistance in line with DRC Iraq guidance and individual protection assistance SOP, including detailed documentation of intake, assessment and distribution.
• Regular follow up on the assigned case to ensure that the case plan remains adequate, to monitor progress and identify additional needs.
• Provide psychosocial support throughout the whole case management process.
• Conduct regular visits to targeted field locations for mobile intake and referral.
• Participate in supervision and coaching sessions, individual and/or in group, including case discussions.
• Participate in internal and external trainings, as requested by the Protection Officer (CM) and Protection Team.

  Administrative

  • Ensure all IPA and CM activities are recorded and documented accurately and in a timely fashion on DRC Iraq’s IM system.
  • Maintain up-to-date and accurate case and IPA files in a safe and confidential manner.
  • Support MEAL team with implementation of evaluations and surveys.
  • Produce activity reports as required by Protection Officer (CBP).
  • Support Protection Officer (CBP) with administrative tasks including purchase requests to supply chain.

Application process

Interested? Then apply for this position by clicking on the apply button.
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 14^th April 2022

Please note: that given the urgency of vacancy the position may be filled before the due date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.