Protection Assistant

The Danish Refugee Council is currently looking for a skilled and enthusiastic Protection Assistant to join our team in Gdynia, Poland.

The Danish Refugee Council (DRC) is a leading protection agency whose mandate is to promote and protect durable solutions to conflict and displacement-affected populations on the basis of humanitarian principles and human rights. DRC is implementing a multi-sector response to support Ukraine refugees, IDPs, and host populations both within Ukraine and in the neighboring countries of Poland, Romania and Moldova, and wider Europe. DRC has been operating in Ukraine since 2014, following previous operations in the 1990’s and between 2007-2013. Over the years, DRC successfully maintained its presence in the government-controlled areas (GCA) and adapted its programs to provide early recovery and durable solutions to people affected by the conflict including IDPs and communities living along the contact line, as well as reduce the threats of explosive ordnance with a growing humanitarian mine action program.

Due to the ongoing conflict that began on Feb 22, DRC opened offices in Poland, Moldova, and Romania to provide support to displaced populations through a partnership with civil society organizations and national NGOs, duty bearers, and other actors. DRC continues to implement in these three countries through partnerships, technical assistance and capacity exchange, and direct implementation in some cases.

About the Job

Reporting to the Protection Team Leader. the Protection Assistant will be responsible for the information/welcome desk at the Gdynia Community Center and support mobile activities.

• Welcome Community Centre clients and provide information on the services available on-site and the terms for accessing them.
• Supporting the identification of protection issues in the community.
• Establishing and maintaining contact with the Polish host community.
• Direct clients to relevant service provision points within the Community Centre.
• Operating the Community Center info line.
• Manage the information materials available at the Community Centre and the support linking people to services.
• Encourage clients to provide feedback after a visit using the DRC complaints and Feedback Mechanism.
• Participating in mobile outreach activities in the TriCity and Pomerania region.
• Document Community Centre activities as directed by the Team Leader.
• Provide translation support as required.

About You

To be successful in this role we expect you to have a minimum of 1 year of relevant, proven work experience ideally in refugee/displacement programs. Moreover, we also expect the following:

• A degree in social policy, social work, sociology, or a related field.
• Experience in administrative tasks.
• Excellent communication skills.
• Experience with following standard procedures and guidelines.
• Fluency in Ukrainian and/or Russian and a good command of Polish and English.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment.

We Offer

Contract length: until 31.12.2023

Band: I

Base salary range: from PLN 7,505 to PLN 9,585 gross per month, based on experience.

Duty station: Gdynia

Start date: Asap

We offer a competitive salary and benefits in accordance with the Danish Refugee Council’s Terms of Employment for national staff.