Project Manager – CX Cloud Transformation

Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the Customer & Partner Experience (CPX) group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud Transformation Team is charged with cultivating a culture of learning, while exemplifying & enabling leading practices in agility. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.

What You’ll Do

This role is critical to connecting Cisco vision, strategy to our new innovative ways of working in support of our Customer & Partner (CPX) organization. You will provide dedicated program management support for key cross functional initiatives that drive transformational efforts and new operating models. This means that you will play multiple roles within our largest and most impactful projects, programs and portfolios that deliver business outcomes.

Who You’ll Work With

This role is part of a fun loving, diverse team, with an inclusive culture. You will operate effectively across a matrix organization that spans CX, Operations, IT, with a focus heavily on CPX teams within Strategy, Planning, & Operations, Cisco Engineering, and Finance

Who You Are

We are looking for a hard-driving Transformation experienced professional with a mix of business acumen, cross-functional execution, data visualization and communication skills who will work across a dynamic team and learn about many facets of Cisco’s CPX organization.

What You’ll Do

• Partner with the engineering leadership team to define programs, action items are aligned, milestone reporting is clear, under defined processes
• Identify, prioritize, and sequence capabilities required to enable multiple new cross-functional initiatives
• Use sophisticated analytical thought to exercise discernment and identify creative solutions.
• Improve utilization of current resources (Process, Tool, People) and increase automation level to increase efficiency and reduce cost
• Foster ideation in the team and be on the lookout of new ways of doing things
• Plan and implement program governance structures in a controlled fashion so that decision making is enabled with the right people involved

Qualifications

• 5 or more years’ experience managing transformational programs end-to-end.
• Strong domain expertise and influence ability in order to efficiently orchestrate forums with partners, analyze and summarize findings, and present findings and recommendations.
• Ability to lead all phases of Strategy, Operations, & Planning management lifecycle.
• Capable of running multiple priorities.
• Ability to motivate change through innovation & process improvement.
• Ability to assess and demonstrate internal and external team strengths, constraints, and corporate culture to enable effective change management.
• Analytical approach to problem-solving; ability to use technology to tackle business problems.
• Ability to work effectively in a matrix environment and conceptualize how program work fits into the “big picture” strategy.
• You can communicate effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies.
• You are a self starter, results-oriented, with the passion to learn and wants to have fun while driving one of the largest transformations at Cisco.
• Ability to turn sophisticated ideas into concepts easily understood by a broad audience.
• Microsoft office (Word, Excel, and PowerPoint) expertise crucial.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.