Project Manager

An exciting opportunity to join a growing team within Business Solutions, an area responsible for the strategic direction, analysis, development, testing and integration of technology projects within Flight Centre’s Corporate Brands across Europe. The Project Manager will be responsible for the end to end delivery of new technologies, from documenting and monitoring project progress, performance and budget reporting, approval and deliverable tracking, and supporting new processes that will increase efficiency. Recent projects have included implementation of a global automation platform, a customer query management tool, and a regional alignment of mid office processes.

Accountabilities

• Project Management:
• Responsible for the tactical day-to-day aspects of initiating, validating, documenting and delivering projects.
• Provide regular progress reporting for stakeholders and the wider business.
• Track Objectives & Key Results (OKRs) relevant to all projects and wider business goals.
• Meet the guidelines and adherence of the Flight Centre Project Management Methodologies including documentation workflow.
• Close liaison with Systems Architects, Product Owners, and Business Analysts.
• Identify and present budgetary costs.
• Develop and manage project plans.
• Track project risks, issues, actions and decision points, escalating these as appropriate.
• Facilitate project review and stakeholder meetings, presenting progress, risks and decision points.
• Administration:
• Monitor resource allocation across projects.
• Ensure project resource/time is tracked.
• Chair and prepare material and reports for your individual and team meetings and provide minutes.
• Keep key stakeholders informed of progress.
• Provide weekly updates on projects to Head of PMO.
• Create team collateral for presentations to the wider business.

Experience/Qualifications

• Qualified in Project / Program Management using leading methodologies (Agile or Prince2 Practitioner) – Essential
• Excellent knowledge of the travel or technology industries – Essential
• ITIL qualified preferred but not essential – Preferred
• Knowledge of ISO27001 security standard – Preferred
• Experience of Microsoft Technologies – Essential
• Experience of Project Management tools i.e. Smartsheet, Wrike – Preferred
• Experience of working to and exceeding targets i.e. KPIs, OKRs – Preferred
• Flexible and adaptable in regards to learning and understanding new technologies – Essential