Project Manager

The Project Manager is accountable to the Statistics and Actuarial Science Administrative Officer Manager for the successful implementation of all assigned web, telephone, mail, and face-to-face surveys in terms of carrying out the day-to-day project responsibilities, and fostering and maintaining client relationships. Responsibilities may also include development, implementation and evaluation of the Centre’s marketing strategies. This position is contingent on funding.

This position is contingent on funding.

Responsibilities

Project Management, including but not limited to the following

• Managing time on multiple projects as assigned
• Project planning, liaising with call centre staff and programmers, and ensuring all tasks for research contracts are identified and assigned
• Provide sampling frame design, protocols, disposition codes, and dataset format in consultation with client
• Oversee telephone, web, mail out, and face-to-face surveys as required, including but not limited to overseeing daily completion reports, reporting regularly to clients during conduct of contract, reviewing sample problems and study documentation, and writing field and technical reports, and providing clients with final study deliverables
• Responsible for meeting financial targets of projects

Consultation and proposal writing

• Provide consultation and support to members of the University community including grad students, staff, and faculty on survey design and methodology
• Provide cost estimates and project proposals to internal and external clients

Marketing And Communication, Including But Not Limited To

• Modifications to the SRC website and review of website traffic using Google Analytics
• Development and implementation and assessment of marketing strategies for the Centre
• Managing coordination and circulation of semi-annual SRC Newsletters
• All communication and advertising for the SRC annual Waterloo Region Area survey

Call Centre Management, including but not limited to the following

• Develop and assist with survey specific training
• Work with SRC Senior Manager to update operations manual as needed
• Supervision and Evaluation of Call Centre Staff, including but not limited to the following
• Supporting and evaluating Call Center Supervisor
• Overseeing teams and other motivational support as needed

General Accountabilities, Including But Not Limited To

• Participation in weekly SRC staff meetings
• Task assignment to Project Support and Administration position as appropriate

Qualifications

• Bachelor’s Degree in health science, social science, statistics, or computer science, or equivalent skills and experience
• Knowledge of survey research and methodology
• Experience in project management
• Experience with supervision of staff
• Experience with web survey implementation an asset
• Strong organizational and research skills, including the ability to think critically and analytically
• Experience/familiarity with the running of a telephone call centre or similar enterprise, including training and supervision, would be an asset
• Business or marketing experience would be an asset
• Intermediate skills with Microsoft Word and Excel, When-to-Work scheduling software, and Voxco CATI and CAWI software
• Knowledge of statistical analysis programs such as SPSS or SAS, or database programs such as Microsoft Access an asset
• Ability to work independently and as part of a team

Vaccination Requirement Statement

All employees and students of the University of Waterloo are required to provide proof of being fully vaccinated or have an approved accommodation, in order to come to campus. You can provide proof of vaccination or apply for an accommodation on our Campus Check-in website. For more information, please refer to the University of Waterloo website: Vaccination Requirement.

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.