Project Manager

The IRC

Founded in 1933 at the request of Albert Einstein, the International Rescue Committee (IRC) responds to the world’s worst humanitarian crises by providing lifesaving care and life-changing assistance to refugees made to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, serving over 20 million people, the IRC leads the way from harm to home.

This position will sit within the Marketing Technology department, managed in partnership with External Relations. Marketing Technology is responsible for the supporter management platforms (CRM, website, email marketing, donation platforms…) that power the External Relations department. Comprised of Private fundraising, Communications and Advocacy, the External Relations department is at the beginning stages of creating a new radical and ambitious strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy, and brand awareness, enabling the organization to have the resources needed to continue serving over 20 million people worldwide, shape the humanitarian sector by influencing key policies and reforms and build and grow IRC’s reputation.

IRC-UK

Our European headquarters, IRC-UK, were established in London in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC-UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based violence. IRC-UK comprises approximately 100 staff across five departments.

Job Overview / Summary (What and Why):

We have an exciting opportunity for a Project Manager to join a brand new team to support the IRC through its digital transformation. That team will also comprise a Business Analyst and a Data Quality Manager, and will collectively be responsible for maintaining institutional knowledge about Marketing Technology’s business operations and feeding it into its marketing technology strategy, planning and project delivery.

The Project Manager will lead on all strategy and planning work, coordinating inputs from key business teams, helping prioritize, plan and govern the various projects within the Marketing Technology portfolio. They will also support project execution through requirements gathering and documentation, stakeholder management, testing, success analysis, ensuring projects are delivered to the expected timeframe and quality. They will often support several initiatives at once, including new market launches, internal reorganizations, existing technology enhancements or launch of new technology.

We are looking for a dynamic, self-motivated individual with strong strategic problem-solving and interpersonal skills, a passion for marketing technology and its impact, and working knowledge of fundraising and marketing operations.

Major Responsibilities:

• Coordinate inputs from the key business stakeholders to identify marketing technology needs
• Work with Marketing Technology colleagues to scope and prioritize those needs to support funding decisions
• Help develop and continually update detailed program management plans, project roadmap and product backlog
• Help facilitate Steering Committee to govern the various projects within the Marketing technology portfolio
• Help establish governance for each project, ensuring adequate stakeholder representation
• Work with project team members to anticipate and handle business and data analysis work required for each project, e.g., definition and tracking of functional requirements, current and future state business process definition, data realignments needed, etc.
• Participate in project meetings, proactively document minutes, track issues, risks, decisions and action items, and follow up between meetings to drive issues to closure.
• Performs and contributes towards other duties or special projects as required or as assigned.

Key Working Relationships:

Position Reports to: Director, Marketing Technology

Other Internal and/or external contacts:

Internal*:* Close collaboration with colleagues in Europe and the US working in the areas of CRM, digital technology, and analytics across External Relations and IT teams.

External: Collaboration with the external vendors

Job Qualifications:

Education:

Minimum: Bachelor’s Degree or equivalent

Preferred: Certified PMP or equivalent

Work Experience:

Minimum:

• Excellent project management skills, with demonstrated track record of applying project management principles, practices and techniques with a strong results orientation; experience with Agile a plus
• Strong skills in productivity software (Microsoft PowerPoint, Excel, Visio and other tools) and experience crafting high-quality work products
• Excellent planning and prioritization skills, to meet expected delivery dates and the tasks necessary to achieve objectives while juggling multiple concurrent projects and initiatives
• Demonstrated ability to lead project team members in line with the goals of the individual project; encourage and facilitate collaboration and results orientation amongst the team
• Demonstrated ability to maintain positive, collaborative, productive relationships with diverse key stakeholders
• Excellent written and oral communication and presentation skills
• Passion for and commitment to the IRC’s mission
• Language skills: English (fluent)

Language skills: English (fluent

Preferred:

• Non-profit and international humanitarian aid experience a plus
• Demonstrated ability to lead project team members in line with the goals of the individual project; encourage and facilitate collaboration and results orientation amongst the team
• Experience with project management and documentation software
  Working Environment:**

A collegiate environment working collaboratively across External Relations and broader IRC. Strong sense of transparency and accountability to ensure we are doing right by our beneficiaries and donors, exemplifying the IRC Way.

• The post holder will be required to travel to 3-5 times per year for in-person time with team and learning development opportunities.
• Based in London with opportunities for flexibility working arrangements.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC-UK strives to be an equal opportunities employer. IRC-UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.