Project Coordinator, Qatar Processing Site

Position Title: Project Coordinator, Qatar Processing Site

Duty Station: Doha, Qatar

Classification: Professional Staff, Grade P3

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 18 May 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Context:

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center Middle East North Africa (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA). RSC MENA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the direct supervision of the USRAP Site Lead, Qatar Processing Site in Doha, Qatar, and the overall supervision of the Project Manager, RSC MENA the successful candidate is responsible for Compliance, Communications and Cultural Orientation activities for RSC MENA-Qatar Processing Site Operations.

Core Functions / Responsibilities:

1. Provide daily management and supervision of all RSC processing activities and RSC staff working at the USRAP Processing Site including hiring and providing training and technical assistance, assigning duties, and giving feedback to staff members on their performance on a regular basis.

2. As requested by the Project Manager and Deputy Project Manager, RSC MENA, and in coordination with the Project Coordinator, RSC MENA-Qatar processing Site Operations, support field team activities outside of Doha, Qatar.

3. In coordination with the Project Manager and the Deputy Project Manager, liaise with IOM Qatar and external partners in Qatar, including US agencies, US Embassy management, the United Nations High Commissioner for Refugees (UNHCR), and relevant NGOs, contractors, and other governments to ensure the success of RSC activities in Qatar.

4. Act as the primary liaison with the US Embassy AAU Consular Affairs Division. Promote positive and clear communication between the US Embassy in Doha, Qatar, and RSC staff members in Qatar. Keep RSC and management for RSC MENA in Jordan and USRAP management in Qatar well-informed on the dialogue at the Processing Site.

5. Ensure the Project Manager, RSC MENA and the Deputy Project Manager, RSC MENA are aware of the daily activities of IOM staff members in Qatar, including, but not limited to, providing summaries of circuit ride or interview schedules, numerical and thematic processing goals, daily processing targets and achievements, standard operating procedures, information on USRAP Qatar policies and information or clarification on issues with individual cases or circuit ride schedules in Qatar.

6. Ensure efficient processing of urgent and sensitive cases. Ensure seamless processing in CAS through proper handover with a designated back-up RSC staff member when out of the office.

7. Coordinate and provide support to USCIS Refugee Affairs Division officers in CAS on circuit ride scheduling, file management, interpreter coordination, access permissions and other issues as required

8. Collaborate with RSC MENA counterparts on processing and case issues while being aware of relevant programme rules and guidelines and procedures for all programme activities, including those related to scheduling pre-screening and adjudication interviews, preparing case files and drafting Standard Operating Procedures.

9. Maintain and monitor confidentiality of all RSC matters to ensure programme integrity by following the USRAP standards of conduct and IOM data protection rules. Take necessary measures to prevent and mitigate fraud in RSC processing in Qatar.

10. As needed, organize, coordinate, and prepare travel on duty (TDYs) and short-term assignments (STAs) of IOM staff members to Qatar. Resolve administrative and logistical challenges related to their TDYs, including housing, transport, working space and work equipment issues.

11. Ensure compliance of IOM staff members with necessary security measures, including those required by the Staff Security Unit (SSU), UN Department of Safety and Security (UNDSS), and the US Embassy in Qatar.

12. Represent RSC MENA at meetings as needed, including with high-level US and UN officials. Prepare reports, briefings, background information, narratives, and statistical reporting as necessary and required.

13. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution with five years of relevant professional experience, or;

• University degree in the above fields with seven years of relevant professional experience.

Experience

• Supervisory or management experience within the USRAP, particularly in relation to RSC activities such as field or sub-office management, circuit ride management, prescreening, USCIS support and out-processing;

• Experience working with high-profile, at-risk and sensitive program beneficiaries, and experience with expedite systems.

Skills

• Demonstrated proficiency with the START (USRAP Processing System);

• Sound knowledge of program implementation and familiarity with IOM’s administrative, financial, and business rules and practices;

• Excellent computer skills and proficiency in spreadsheet and database applications;

• Takes responsibility and manages constructive criticism;

• Works effectively with all clients and stakeholders;

• Promotes continuous learning; communicates clearly;

• Takes initiative and drives high levels of performance management;

• Plans work, anticipates risks, and sets goals within area of responsibility;

• Displays mastery of subject matter;

• Contributes to a collegial team environment;

• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;

• Displays awareness of relevant technological solutions;

• Works with internal and external stakeholders to meet resource needs of IOM;

• Delivers on set objectives in hardship situations;

• Effectively coordinates actions with other implementing partners;

• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.

Languages

IOM’s official languages are English, French, and Spanish.

For all applicants, fluency in English is required (oral and written). Working knowledge of Dario or Pashto is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.