Project Clerk (Cultural Mediator)

Context:

Under the general supervision of the Director, Coordination Office for the Mediterranean, Chief of Mission in Italy and Malta and Representative to the Holy See, and the direct supervision of the Project Manager, the incumbent will provide general cultural mediation services supporting the relocation activities of asylum seekers from Italy to other European countries participating in the scheme.

Core Functions / Responsibilities:

• Facilitate communication between IOM staff and relocation beneficiaries in person and over the phone, or other communication means;
• Provide translation support (from the required language to English/Italian and vice versa, or any other language combination as deemed necessary) during pre-departure information sessions, medical examinations, outreach events, individual counselling, operational assistance, and other activities;
• Support with unofficial written translation of documents (from the required language to English/Italian and vice versa, or any other language combination as deemed necessary);
• Escort relocation beneficiaries on air and ground transportation during national and international movements, if require;
• Remain available to travel from/to sites in the area of the assigned duty station;
• Undertake duty travel, if required;
• Submit feedback questionnaires to all beneficiaries and supporting them in their compilation, if needed;
• Take care of the administrative aspects related to the tasks performed, including preparation of Purchase Requisition Form, Payment Request, Travel Authorization, Travel Expense claims, as well as ensure proper (physical and online) filing of all such documentation;
• Perform other duties as s/he might be assigned.

Required Qualifications and Experience:

Education

High school diploma.

Experience

• At least 3 years of experience in cultural mediation in the framework of migrants’ assistance;
• Experience in liaising with different types of stakeholders, at national and local level.

Skills

Knowledge of the procedures related to the asylum application, including the so-called C3 templated used to file asylum-seekers claims;

Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims;

Capacity to prevent and mitigate conflicts between the beneficiaries/asylum-seekers and the police officers.

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, and verification of residency, visa and authorizations by the concerned Government, where applicable. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination against COVID-19.

This post is subject to local recruitment. Only persons holding a valid residence and work permit for Italy will be eligible for consideration.