Project Assistant (Communications)

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Chief of Mission (COM) and direct supervision of the Project Officer, the successful candidate will be based in Islamabad, Pakistan and will have the following duties and responsibilities:

Responsibilities and Accountabilities:

• Assist with communications activities in an assigned area or areas, such as such as case consultation, the information center and/or public affairs.
• Assist in providing efficient and effective case consultation services for individuals who appear in-person at Processing site Pakistan, by providing efficient, effective, accurate, clear and courteous information to individuals during case consultation.
• Provide information to individuals through the Processing site Pakistan information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Assist in verifying that the information provided by the Processing site Pakistan information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
• In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, assisting with producing and distributing materials for individuals served by Processing site Pakistan, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
• Update START as needed with communications-related content.
• Undertake quality checks (QC) of communications-related data in START and other communications tools such as email systems as directed by Communications team members or supervisors. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
• Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team members.
• Undertake duty travel as needed to participate in meetings or training.
• Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
• Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

EDUCATION

• Completed secondary education required.

EXPERIENCE

• Four years of working experience with secondary education
• Two years of working experience with Bachelor’s degree

SKILLS

• Excellent computer skills – Word, Excel and Internet
• Strong interpersonal and communication skills

Languages

REQUIRED

• For all applicants, fluency in English and Urdu is required (oral and written).

DESIRABLE

• Working Knowledge of any local language/s.

Note: Only short-listed candidates who is matching required criteria for the position will be contacted by IOM.

IOM provides equal opportunity to all qualified female and male including the physically challenged candidates.