Programmes and Partnerships Coordinator- London, Edinburgh, and NL

LOCATION: EDINBURGH, LONDON, UK, OR THE HAGUE, NL
POSITION STATUS: FULL-TIME, OPEN TERM
REPORTING TO: SENIOR PROGRAMME OFFICER AFRICA
SALARY: EDINBURGH: CIRCA 23.5K-26K; LONDON: CIRCA 27K – 30.4K; THE HAGUE: CIRCA 30.4K – 32.2K

APPLY WITH CV AND COVER LETTER BY MARCH 2ND

CANDIDATES MUST HAVE THE RIGHT TO WORK IN THE UK OR NL AT THE TIME OF APPOINTMENT.

About Mercy Corps

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. With offices in Edinburgh, London, Geneva & The Hague, we now attract over £100m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment.

The Role

In this role as the Programmes and Partnerships Coordinator, you will be situated in the Strategic Partnerships (SP) and Programmes team, providing structured planning, coordination and administrative support to the wider team, and to the Director of Programmes. The Programmes and Partnerships Coordinator will play a key role in acting as the focal point for the team to ensure representation and communication of agency and inter departmental initiatives, as well as lead on departmental tasks, processes and requirements. You will also proactively identify opportunities to continually improve processes and ways of working in order to facilitate the efficient operation of the SP and Programmes teams, with the ultimate goal of enabling the Director of Programmes to deliver Mercy Corps’ strategic aims and objectives – this will include tasks related to new business development, grant management and strategic HQ led initiatives.

In this role, you will act as the point person between the Senior Director and the wider team, independently troubleshooting and pre-solving issues or concerns. You will need excellent communication and interpersonal skills and the ability to remain calm under pressure, quickly adapting to changing needs and circumstances. You will use your strategic thinking skills to help manage projects and provide support to the Senior Director. In this role, you will manage information and communications between the Director and wider team to enable this role to be as effective as possible.

Essential Job Responsibilities

Strategic Partnership Engagement

• Lead coordination efforts and internal communications for the Strategic Institutional Partnerships (SIP) Team, including with the internal social media sites and publications
• Support SIP team members with the following: donor research, background information, Mercy Corps capacity and experience, proposal support (when the APO is unavailable), updating the internal European Donor Wikimedia site etc
• Point of contact on sharing information and donor guidance on the Start Network, Jerseys Overseas Aid and the Scottish Humanitarian Emergency Fund with the RPT and wider agency
• Represent the SIP team members as needed

Programmes Team Engagement

• Provide surge support to the Regional Programmes Team (RPT) – as needed
• Focal point and input to strategic assignments which require input and coordination from the programmes and partnerships team with other departments – e.g. co-financing, restricted balances etc
• Lead on departmental requirements – e.g. annual report, coordinating inductions, board reports, complication of GAIT data, and others as arise.
• Support with administrative European MEL initiatives – as needed

Grant/Contract Management and Administration

• Lead on European (non MCNL) HQ managed grants – reporting, AARCs (first draft) consultants, NAIS, close out emails, capacity building of HQ based teams (as needed).
• Provide comprehensive reviews of donor reports and ensure that reports are submitted in accordance with the agency’s Reporting Standard Operating Procedures and in adherence to deadlines set out in the grant agreement/contract.
• Coordinate with MCG HQ managed grants team to ensure learning and information is shared
• Update departmental and input to agency grant management tools and resources as and when required – including the Grant Administration Document (GAD).

New Business Development

• Support European HQ business development including the development and submission of high-quality tenders and proposals, such as coordinating documents required for submission, copy-editing draft proposals from HQ teams, and lead on final submission.

Programmes and Partnerships Inductions:

• Focal point for the European Programmes and Partnerships induction for new team members. Facilitate the training of new staff on internal grant management, administration and proposal development processes, tools and systems. Update and ensure material and content remains relevant. Lead on the Programmes and Partnerships induction session for all new team members.

Accountability

Reports Directly To: Interim Director of Programmes

Works Directly With: Interim Partnerships Director, Team members of the SIP team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Undergraduate degree in International Development or related field
• Demonstrated experience in providing
• administrative/coordination support to multi teams and/or Senior Team members
• Proven ability to communicate effectively with colleagues from various backgrounds and cultures
• Experience in crafting communications
• Previous experience working in NGO sector
• Previous experience working with humanitarian/development donors in Europe
• Proficiency with MS Office software (Outlook, Word, Excel, PowerPoint)
• Experience with google docs
• Excellent spoken and written English.
• Excellent spoken and written French would be great

Success Factors

• Excellent organizational and time management skills
• Systematic, with a strong eye for detail.
• Can work quickly, accurately and to deadlines.
• Able to build and maintain effective internal and external relationships.
• Strong team worker and communicator.
• Able to cope with changing priorities, often at short notice, and work well under pressure.
• Proactive and solutions-based attitude.
• High levels of motivation, professionalism and resilience.
• An exposure to and interest in international development issues is important, along with an empathy for Mercy Corps’ mission.

We are looking for someone with exceptional organizational and communication skills, with the ability to excel in a diverse and busy team. You must have demonstrable experience of supporting a team to be able to efficiently prioritize and manage your time, whilst adapting to needs and circumstances. This is an opportunity to learn from senior programmes team members and gain a solid understanding of programme and project management across the board. You will be someone with a positive, can-do approach, who enjoys the pressure of working together as a team in adherence to tight deadlines. Strong communication skills are vital, as you will be operating in a truly international environment and engaging with a range of stakeholders.

You will not only have the right experience on paper but also the right personal ‘fit’ – you will live and breathe our culture and values, with a visible passion for the work we do and a desire to be part of our story.

living condition:

The position is based in Edinburgh, or London, UK, or Netherlands and may involve occasional national and international travel.

MCE team members represent the agency both during and outside work hours when deployed in a field posting or on a short-term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all Mercy Corps locations.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Candidates must have the right to work in the UK at the time of appointment.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.