Programme Officer (Movement Operations & Assisted Voluntary Return and Reintegration)

Position Title : Programme Officer (MovementOperations & AssistedVoluntaryReturn&Reintegration)

Duty Station : Jakarta, Indonesia

Classification : Professional Staff, Grade P2

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 21 March 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Luxembourg; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Since the inception of IOM, Movement Operations & Assisted Voluntary Return and Reintegration (AVRR) have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations and AVRR are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM Country Office (CO) in the world working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter Trafficking and Labour Migration (CT/LM), Disasters, Climate and Resilience (DCR), Immigration and Border Management (IBM), Migrant Assistance, Migration Health, and Resettlement and Voluntary Returns.

Under the overall supervision of the Chief of Mission (CoM), the direct supervision of Deputy Chief of Mission (DCoM) and the technical supervision of the Head of Operation in Asia, the Programme Officer (Movement Operations & AVRR) is responsible for supervising assisted voluntary return and resettlement programme activities, including movement operations in Indonesia CO.

Core Functions / Responsibilities:

1. Supervise the implementation of assisted voluntary return, resettlement and reintegration projects at IOM Indonesia, including monitoring its administrative and technical aspects, in compliance with IOM policies and standard, as well as donor requirements.

2. Maintain coordination at technical level with AVRR and Resettlement national stakeholders (i.e. Government Authorities, NGOs, Country of Origin Representations, Migrants).

3. Provide technical inputs to support the development and implementation of an information strategy that reaches populations who may require relevant information about their options related to AVRR.

4. Coordinate and contribute to the development of specific Operational procedures for AVRR in Indonesia and in close coordination with Country of Origin, facilitate the establishment of sound and reasonable reintegration plans prior to departure for sustainable return.

5. Supervise and train, and facilitate ongoing counselling and guidance to staff, and implement a sound case management system in compliance with IOM standards.

6. Enter case data into IOM databases and ensure proper filing in accordance with IOM Data Protection Principles.

7. Coordinate monitoring and evaluation activities for reintegration. Implement quality assurance procedures for movement operations, ensuring checks are being regularly undertaken by staff members and checking that incident reports are being submitted and responded to in an efficient manner. Compile and generate quality internal and external statistics and reports on both reintegration and movement operations activities.

8. Supervise the efficient and effective management of airport services for arriving and departing individuals in Indonesia, including in relation to documentation, luggage, escorts and special services. Ensure staff deliver the highest quality service, interact appropriately with airport and government officials and help in handling urgent issues as they occur. Monitor the work schedule, validate hours and assist in processing relevant financial paperwork in close coordination with the IOM finance department.

9. Monitor staff as they assist individuals at transit centers or third-party facilities. Monitor the weekly shift schedule so that coverage is adequate to maintain a professional, safe, secure and clean environment; recommend ways to address issues as they arise and to improve services. For third party facilities, regularly conduct checks to ensure accommodation is up to IOM standards, including coordinating the transit center vehicles and related schedules, staff and paperwork, if relevant.

10. Ensure interpretation services are coordinated for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water. Supervise pre-departure counselling on pre-embarkation procedures and special needs, such as meals, medication, wheelchairs and medical conditions.

11. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Coordinate training for staff members on working with at-risk and sensitive cases and facilitate the mainstreaming of Prevention of Sexual Exploitation and Abuse (PSEA) by organizing the provision of awareness and training sessions for staff and service-providers.

12. Utilize relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), and remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the PSEA. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert supervisor or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

13. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Political, Law, Social Science, International Relations, Social Work, Public or Business Administration or a related field from an accredited academic institution with two years of relevant professional experience; or

• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in the field of migration issues including operational and field experience;

• Prior AVRR and Movement Operations experience, especially in IOM, is highly preferred;

• Transportation-related and/or management experience is a strong advantage;

• Experience in liaising with governmental authorities;

• Previous work experience on protection is preferable.

Skills

• Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus;

• In depth knowledge of the broad range of migration related subject areas dealt with by the organization;

• Ability to guide and supervise staff at international level and coordinate administrative matters

• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;

• Excellent computer skills and a high level of proficiency in spreadsheet and database applications;

• The ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA);

• Knowledge of IOM’s Movement Operations program implementation;

• Knowledge of IOM’s administrative, financial and business rules and practices is desirable.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Fluency in Bahasa Indonesia is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.