Programme Manager, Holistic Care

Title: Programme Manager, Holistic Care

Location: Based in The Netherlands (with 40% travel expected)

Period: Starting January or February 2023, initially for a period of 12 months

Availability: Full-time

Reporting to: Senior Programme Manager, Holistic Care (HC)

Introduction

The Mukwege Foundation team is expanding, and thus we are adding additional capacity to our programme team. The Holistic Care (HC) thematic team at Mukwege Foundation’s headquarters in The Hague, will be scaling up, to better support survivor-centred holistic care programmes in countries such as Burundi, Central African Republic, Iraq and Ukraine; project and partnership development in other priority contexts, and global advocacy efforts.

This is an excellent opportunity for you, if you have a medical, public health or nursing background, specific expertise in care quality assurance and experience in program management in conflict or post-conflict contexts within international human rights or humanitarian missions and organisations.

If you are considering applying, you should be fluent in both English and French, and have a minimum of 5 years of medical-humanitarian experience, including working directly with survivors of sexual and gender-based violence. You should also have an affinity for capacity-building, coaching and the accompaniment of professionals and partners.

Have you for example worked with a medical humanitarian agency as a medical advisor or coordinator, nurse or nurse practitioner, victim advocate, health delegate or program manager? Or have you worked on HIV/AIDS, sexual and gender-based violence, sexual and reproductive health, or other similar programs within humanitarian agencies? Do you have experience working in clinical settings and are you passionate about person-centred care? Then this might be an exciting opportunity for you to join a growing and dynamic organisation and support the continued roll-out of a survivor-centred holistic approach to care.

About Us

The Dr. Denis Mukwege Foundation is an international human rights organisation working together with survivors of wartime sexual violence from around the world. Established in 2016, with headquarters in the Hague and Geneva, the Dr. Denis Mukwege Foundation supports survivors’ demands for a world where sexual violence as a weapon of war is no longer tolerated, and bears consequences for individual perpetrators and states. We work for a future where survivors receive the holistic care & compensation, they need to rebuild their lives. We create opportunities for survivors to speak out and be heard, and where they can organise to create change, influence policies, and demand justice and accountability.

We are working towards a future where sexual violence in conflict is no longer seen as inevitable but is recognised for what it is: a crime that should have consequences. We want the international community to draw a line against wartime sexual violence and to hold states and individuals accountable. See also www.mukwegefoundation.org.

Job Overview

In addition to its work connecting survivors in a global movement and supporting the work of national survivor networks, the Mukwege Foundation (MF) collaborates closely with its sister organisation in Democratic Republic of Congo (DRC): Panzi Foundation DRC, to roll out Panzi’s holistic One-Stop-Centre (OSC) model of care for survivors of sexual violence in other conflict-affected countries. This international roll-out includes 1) capacity building efforts and knowledge exchange, 2) financial and other support to multisectoral actors for the provision of holistic care and 3) survivor-centred and survivor-informed advocacy on national, regional and international levels.

The main thematic responsibility of the new HC Programme Manager will be ensuring quality medical care as part of all of MF’s holistic care programs and activities. This means that he or she will specifically support the Senior Programme Manager, HC in developing and monitoring benchmarks and success markers related to quality medical care as part of new and ongoing holistic care programmes. They will be able to propose methodologies and solutions to improve the agility and responsiveness of MF’s holistic-care program. They will regularly support MF’s in-country teams with applying best practices for and in executing key medical functions of holistic-care programming, including: procurement and management of medicines and materials, assessments, planning specific campaigns and interventions, monitoring and reporting on key medical assistance performance indicators and success markers.

The Programme Manager will also assume the responsibility as the primary HC desk officer for one (1) country of implementation within the current HC portfolio. This will mean that they will be the main point of contact for that specific country programme team, for technical support and advice related to Holistic Care. Furthermore, they will perform different duties on the global level, related to scoping and developing new projects and partnerships, in line with strategic priorities. In contexts where MF does not have an in-country presence, the Programme Manager will remotely manage projects and will directly support local partners.

The Programme Manager will work with the supervision and support of the Senior Programme Manager, HC. They will be supported by the HC team’s Project Officer and MF’s finance and administration team.

Main Responsibilities

Quality assurance

• Contribute to developing and implementing a quality assurance guide for the Panzi holistic care model, including specific benchmarks and markers of success related to medical care, adapted per country of implementation.
• Support MF country teams in developing and implementing action-plans to meet these benchmarks and markers of success.
• Conduct bi-annual monitoring missions to implementation countries with the specific mandate to monitor medical care quality and support the regular implementation of feedback and risk mitigation measures.
• With the guidance of the Senior Programme Manager, advise on different punctual quality assurance questions related to project activities in and proposals from country teams.
• Support country teams with developing and implementing tools for medical care quality assurance, together with the Senior Programme Manager.
• Conduct regular training/capacity-building opportunities for MF team-members and partners on ensuring quality medical care.

Programme management

• Directly manage holistic care projects in countries or regions where MF does not have yet a presence and act as budget-holder for these projects.
• Ensure the application of all relevant programme management tools (PMME toolkit, workplans, partner reporting template, indicator tracking).
• Develop partner contracts and sub-grantee agreements with relevant partners.
• Review proposals, budgets and reports submitted by framework (technical) and implementation partners participating in the programme.
• Manage partner relationships including ensuring follow-up on the implementation of project activities, the respect of contractual obligations, quality of care standards, and safeguarding requirements.
• Develop or ensure the development of relevant documentation for each programme activity or component (Terms of reference, learning tools, reporting).
• Collect data for monitoring, evaluation, research and learning purposes including for preparing internal and external/donor reports.
• Conduct coaching for implementation partners, according to the needs, on programme or financial management.

Representation and advocacy

• Prepare advocacy briefs and other tools for international awareness-raising and advocacy work together with MF Communication Specialist.
• Manage partnerships with key medical partners for medical donations and other key forms of support.

Administration

• Accountable for the application of all financial management tools by partners, programme staff or consultants including funds disbursement requests, bank and cash books, expense claim forms, and financial reports.
• Accountable for ensuring the respect of high standards in terms of programme management and stewardship of funds.

Desk & general support

• Respond to requests for technical assistance from MF country teams, as indicated by the Senior Programme Manager HC.
• Assist country-teams with planning and executing specific medical functions of holistic care programming: procurement & management of medicines and materials and different campaigns and interventions.
• Participate in scoping & assessment missions in other priority contexts.
• Responsible for ensuring the application of the Code of Conduct and the Integrity Policy in all actions.
• Responsible for ensuring that survivors are centred in all activities.

Knowledge and experience

• Fluency in both English and French are mandatory.
• Spanish, Arabic or Ukrainian language skills are considered assets.
• Bachelor required; Master level qualification recommended or equivalency in the medical, nursing, public health or related fields.
• Progressive international career with a minimum of 7 years in medical-humanitarian work.
• Multi-country, multi-region experiences.
• Proven experience working directly with victims or survivors of SGBV and/or CRSV.
• Passion for person-centred and survivor-centred holistic care approaches.
• Demonstrated project management and coordination experience, preferably gained in different organisations.
• Experience with donor and partner relations.
• Ability to represent and present programmes, internally and externally
• Experience in negotiating with governments, multi-lateral, and non-government agencies.
• Readiness to travel to the Mukwege Foundation’s programme countries (up to 40% traveling time)

Soft skills

• Leadership by example and proven skills in building and maintaining a culture of trust and fairness.
• Well-developed diplomatic skills (empathy, representation, negotiation)
• Flexible and proven ability to adapt and respond to the changing environment and to constructively create opportunities for change through active participation
• Strong communication and writing skills

Diversity

The Mukwege Foundation is an international organisation with a diverse, international team and its main office in the Netherlands.

As the Mukwege Foundation, we believe in the value of a diverse (leadership) team. We believe that a diverse, equitable and inclusive workplace is essential to our work. We welcome people from all backgrounds, ethnicities, cultures, and experiences. It will be considered a plus if the candidate can contribute to the diversity in our team.

This role is based in The Hague, but excellent candidates based in any programme location with the same time zone as the Netherlands will also be seriously considered if the candidate is willing to commit to extensive travel and regular presence in The Hague.

What we offer

• 1-year contract based on 40 hours per week with possibility to extend
• Full-time gross salary between €3818 and €4925, depending on experience
• 8% holiday allowance and 25 paid holiday days
• Communication and commuting allowance
• Pension contribution