Program & Operations Manager

Community Healthcare Network is seeking a Program & Operations Manager who will support and project manage efforts to improve patient and community access and utilization of clinical and supportive services within CHN. This individual will also support the development, implementation and evaluation of programmatic services related to addressing the social determinants of health. The Program & Operations Manager will work closely with the Chief Operating Officer, Clinical Operations Leadership, Center Directors, Contact Center Leadership and external partners.

As a condition of employment, we require that all staff are fully vaccinated against Covid-19. Therefore, all new employees need to be fully vaccinated against Covid-19, and are required to provide documentation of receiving the Covid-19 Vaccine.

Job Function

Responsibilities include, but are not limited to:

• Works closely with Chief Operating Officer and Departmental team to manage information collection (e.g., project deliverables, finances, etc.) as needed related to any grant funded programs for grantors.
• Collaborates with Chief Operating Officer and Clinical Operations, and other leadership stakeholders on projects related to improving and evaluating operational efficiency and patient experience (i.e., improving customer service, decreasing patient waiting time, decreasing no show, etc.) within CHN.
• Plans, executes and supervises analysis on a wide range of data sources including financial, labor productivity management, process improvement and operational data to support leadership decision making.
• Communicates with senior leaders to share/disseminate information and drives decision-making.
• Uses program management and data analysis skills to implement and evaluate new operational initiatives (e.g. technology, workflow, and other process improvements).
• Creates and administers training content on process improvement tools and methodologies.
• Utilizes software to collect evaluations, as well as retrieve and develop reports on program evaluation information and trends.
• Monitors and presents performance metric reports to relevant working groups and committees as part of quality assurance process and evaluation of access & utilization.
• Manages and supports research projects in collaboration with academic and community based partners.
• Collaborates with Chief Operating Officer in producing presentations and publications to share best practices.
• Coordinates meeting with external partners as needed.
• Other duties as assigned.

What We Look For

• Bachelor’s Degree.
• Knowledge of data collection and software systems (i.e. Excel, One Drive, etc.).