Program Officer, Virtual Supplemental Case Management

Job Overview: The Preferred Communities (PC) Intensive Case Management (ICM) Program, funded by the Office of Refugee Resettlement (ORR) offers individualized case management to the most vulnerable IRC clients. In FY22 with additional funds from ORR, the IRC’s ICM program created the Supplemental Case Management (SCM), a case management program that provides services to clients who exited their initial resettlement service period with additional need, but whose needs do not rise to the level of ICM eligibility. The Program Officer for Virtual Supplemental Case Management (VSCM) supervises a team of five Virtual Supplemental Case Managers who will provide services to clients located across the 27 IRC resettlement sites as well as clients located outside of the IRC catchment areas. The Program Officer for VSCM oversees the quality of services provided by the VSCM team including training, monitoring and reporting related to the VSCM team. The Program Officer reports to the Deputy Director of Preferred Communities in the Resettlement, Asylum and Integration Department in the US and will be responsible for the work of the five Case Managers.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Implement Virtual Supplemental Case Management by developing action plans to improve service delivery and self-sufficiency outcomes for clients. Monitor progress toward goals.
• Collaborate with local offices to identify areas of need and support.
• Provide consultation, guidance, and recommended resources in response to questions and technical assistance requests.
• Build and develop strategic partnerships with key internal and external partners.
• Develop team budget and enrollment targets in collaboration with the SPO for ICM, PO for SCM and Deputy Director for ICM.
• Support compliance with donor requirements including reviewing, editing and submission of reports in a timely manner.
• Assist with the development and submission of grants management documents including continuation proposals and semi-annual project reports.
• In coordination with the Program Officer for ICM Training, develop and deliver trainings related to designated area of expertise, to include webinars, self-paced e-learning, online courses, etc.
• In coordination with the Program Officer for Data Management, analyze trends across the network using relevant data sources and advise team on best course of action.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 3 years’ experience strongly preferred.

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional domestic (non-local) travel required; up to 20%.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.