Program Officer, Instructional Design & Knowledge Management

**Job Overview/Summary:**The IRC is one of the leading providers of high-quality programming for refugees, asylum seekers, parolees, and survivors of trafficking in the United States. The IRC is committed to developing innovative programs that respond to our clients’ unique challenges and needs, using our learning and experience to shape policy and practice, and highlighting and promoting best practices in service provision. The Research, Analysis and Learning (RAL) supports IRC programs in the U.S. and Europe in becoming more evidence-based and data-driven. The IRC is deeply involved in supporting recent Afghan arrivals; this position will support efforts serving this population. This position will also support work related to the needs of staff serving asylum seekers.

The IRC seeks a Program Officer, Instructional Design & Knowledge Management. This position will be responsible for leading staff orientation, training, and learning efforts, designing internal learning evaluations, and developing and managing a knowledge management system.

Major Responsibilities:

Manage internal learning and orientation initiatives, specifically related to the surge in staffing created by the Afghan response and the increase in asylum seekers entering the U.S. This includes but is not limited to:

• Developing, adapting, and conducting monthly orientations for new staff
• Coordinating with programs teams to develop ongoing and refresher trainings for staff and other stakeholders
• Identify training and learning needs on a continuing basis, and develop materials to address those needs
• Coordinate trainings led by subject matter experts
• Develop training tools and job aids
• Stay up to date on current and emerging training and instructional design trends; identify relevant professional development opportunities

Lead the development and implementation of a knowledge management system to capture promising practices. This includes but is not limited to:

1. Document learnings and practices emerging in Communities of Practice and other working groups, and make them available to a wider audience via an indexed and accessible system
2. Ensure that practitioner knowledge and experience informs our evidence-based practices

Key Working Relationships:

This position is based in RAI’s Research, Analysis and Learning Unit and reports to the Senior Program Officer for Learning. The Program Officer for Instructional Design/Knowledge Management will work closely with other members of the Research, Analysis and Learning Team; the Program, Quality and Innovation Team; and the Resettlement team, among others.

Job Requirements:

Education: Bachelor’s degree in a relevant discipline required (preferably in Education, Instructional Design, Educational Technology, or related field); advanced university degree advantageous.

Work Experience: At least 3 years developing and implementing training/education programs. Experience conducting training and orientation. Familiarity with refugees/asylum seekers or displaced populations preferred.

Skills and Competencies:

• Instructional design skills focused on adult learning
• Project management skills
• Experience conducting learning/training evaluations
• Experience developing innovative virtual multimedia trainings
• Advanced knowledge of Microsoft Office Word, PowerPoint and Excel
• Familiarity with multimedia (video editing, elearning software, graphic design)
• Strong attention to detail (excellent proofreading and editing skills)
• Ability to work flexibly both independently and as part of a team
• Excellent communication skills, both verbal and written, with fluency in English and Spanish
• Ability to handle multiple priorities and deadlines
• Strong critical thinking capabilities with an ability to rapidly assess situational needs, develop problem solving strategies, and implement sustainable solutions

Language Skills: English and Spanish language fluency.

Certificates or Licenses: N/A

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who have lived experience as refugees, survivors of trafficking, or other populations the IRC serves.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.