PROGRAM MANAGER, US PROGRAMS

The Program Manager (US Programs) will report to the Deputy Director (US Programs) and will provide critical program management and partner management roles. Specifically, the Program Manager will:
– Lead execution and impact measurement of domestic cash assistance programs, in emergency and non-emergency situations;
– Communicate learnings on cash assistance work internally and externally, including with funders;
– Lead on a range of measurement, evaluation, and impact work for the US Programs team;
– Provide occasional administrative support to the US Programs team; and
– Help manage the Program Officer on tasks related to internal and external reports, trainings, and program execution.

Responsibilities:

1. Project Management
   • CASH ASSISTANCE
     • Develop and lead project management plans for CVA projects for emergency response efforts.
     • Support in building the cash for refugee program, including new partner scoping, and promotion/funding materials.
     • Support on partner scoping calls, co-lead meetings with partners.
   • EMERGENCY RESPONSE
     • Emergency Response Program Support: participate in partner outreach calls, partner scoping, planning.
     • Support in drafting emergency appeals, reports, alerts.
2. Evaluation and Measurement
   • Refine/revise recipient criteria in coordination with Impact, Learning, Knowledge, and Accountability and Cash Transfers teams as needed.
   • Create eligibility criteria for USP projects.
   • Support in the definition of impact metrics for USP projects .
   • Develop monitoring & evaluation plans and lead in gathering and reporting on impact metrics.
   • Maintain communications/knowledge sharing platforms.
   • Support data collection for emergency response, participate in MEAL trainings as needed.
3. Administrative Duties
   • Liaise between Award management team and USP.
   • Draft and manage MOU’s, DDAs, PFA’s and track milestones accordingly.
   • Serve as primary contact for all partners on issues related to payments and milestone tracking.
   • Support team with Salesforce needs alongside finance manager.
   • Manage team documents on Sharepoint and Google Drive.
   • Provide CARE Package Relief program and logistic support.
   • Author, organize, & curate materials needed for Emergency response development.
4. Relationship management
   • Serve as primary relationship manager for cash voucher (CVA) project partners
   • Support digital team when creating online appeals during an emergency.
   • Liaise with the CARE humanitarian team to provide updates, coordinate trainings and lead After Action Reviews.
   • Connect stakeholders to appropriate USP information and team leads.
   • CVA card related customer service and problem solve technical issues.
   • Work closely with the fundraising and marketing team to leverage CVA.

Qualifications:

• College degree (e.g., social sciences, statistics, public policy) or equivalent combination of education and work experience.
• 2-4 years experience in non-profit program design and execution.
• Ability to collect, analyze, and present impact measurement outcomes.
• Instinctive problem-solver.
• Passion for gender and racial equity.