Program Manager, Intensive Case Management

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:
The IRC headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training, and monitoring. The Preferred Communities grant, also known as Intensive Case Management (ICM), funded by the Office of Refugee Resettlement (ORR) offers intensive case management services to especially vulnerable refugees to help them achieve self-sufficiency. The ICM Program Manager sits within the IRC headquarters Resettlement Team. The Program Manager’s primary responsibilities focus on ICM data integrity, program quality, logistical, and information management tasks. The Program Manager reports to the Senior Program Officer, ORR Programs.

Major Responsibilities:

• Promote ICM program quality by ensuring data integrity and harmonization among local offices.

• Act as subject matter expert on organizational software such as the Efforts to Outcomes (ETO) database, PowerBI, and Integra, finance, and procurement system, that capture ICM financial and program administration data.

• Support proposal development and report writing by gathering data from local offices, synthesizing it, and drafting and editing annual proposal materials.

• Manage internal and ORR monitoring calendars and deadlines to ensure adherence to established timelines and donor requirements.

• Track monitoring outcomes and produce summary reports of internal and donor monitoring trends.

• Conduct remote client case file review or desk monitoring, analyze findings and suggest next steps.

• Support on-site monitoring, on casefile review, staff and stakeholder interviews, home visit, and follow up on next steps as assigned.

• Generate, manage and share ICM Program information: post materials on intranet, manage group email inbox with requests from local offices, collect ICM material to departmental and resettlement programs newsletter, organize program folders on shared platform.

• In coordination with the Program Officer and Budget Manager, track and review local office spending on behalf of clients.

• Perform various administration functions such as remote and on-site training on logistics, reimbursement requests, and new forms and formats.

• Keep records of program policies, update them when required and manage their filling and distribution.

• Other duties as assigned.

Job Requirements:

• Bachelor’s degree required.

• Two years non-profit experience, preferably with knowledge of US Refugee Resettlement Programs

• Database proficiency and command of data tracking and quality assurance.

• Demonstrated command of MS Excel and MS PowerPoint.

Preferred experience & skills:

• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.

• Strong organizational and time-management skills; proven ability to prioritize assignments and deliver on time.

• Strong problem-solving skills.

• Ability to work both independently and in a dynamic, cross-functional global team structure.

• Highly proficient in Microsoft Office suite.

• Experience with Immigration & Refugee Information System (IRIS) and Efforts to Outcomes (ETO) program management or similar data systems preferred.

• Demonstrated ability to work effectively with stakeholders at all levels.

• Ability to manage and work through change in a proactive and positive manner.

Working Environment:

• Standard office working environment.

• Up to 20% of domestic travel as needed.

• This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

**Standard of Professional Conduct:**The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.