Program Manager – II

The Amazon Vision Operations Center (AVOC) team is an initiative, which remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally. AVOC seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. It is operating multiple programs including TRON, VBI, Proxemics, and other new initiatives in partnership with global technology and operations teams.

TRON team is looking for a Program Manager-II.

As a Program Manager on the team, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities. Your ownership of the scoping and design of new metrics and enhancement of existing ones will help support the future state of business processes and ensure sustainability. You will communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what’s important, enable clarity and focus, and delight our customers. This position will support our expansion to other geographies and virtual teams as well.

Responsibilities Include

Work closely with business managers and stakeholders to understand business issues and recommend solutions to ensure business questions are properly answered

Identify process improvement opportunities in the TRON eco-system. The scope is inclusive of improvements in TRON Ops, Fulfillment center processes, Amazon Robotics software improvements and any new programs that would be on-boarded onto TRON.

Understand trends related to Amazon business and recommend strategies to stakeholders to help drive business growth. Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines. Respond with urgency to high priority requests from senior business leaders.

Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business.

Design processes at six sigma standards for any new programs on-boarded ensuring Quality, TAKT and SLA metrics are met and controlled

Support towards building a continuous improvement culture in TRON by taking Lean Six Sigma sessions for managers and associates

Conduct statistical studies on business parameters on a periodic basis to arrive at significant variables, inference and significance

Design and develop Prototypes using excel/ share-point or any other tools to run quick pilots with operations before raising request for portal or tool development

Collaborate with all stakeholders for expansion of sites to other geographies. Report the progress of project to senior management and highlight wherever support required.

The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Basic Qualifications

• 3+ years experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience working cross functionally with tech and non-tech teams

Bachelor’s degree required. Post Graduate from a top tier institution.

3 – 5 years of work experience with at least 3 years of experience working in a similar role

Exposure to data mining tools like SQL,SAS, SPSS, R etc

Deadline driven, team player, with strong customer focus

Outstanding analytical, problem solving, and organizational skills

Well versed with Lean Six Sigma Methodologies

Outstanding Project Management skills

Must be detail-oriented with a demonstrated ability to self-motivate and follow through on issues

Experience in a highly analytical, results-oriented environment with cross functional interactions. Strong analytical, mediation and problem resolution skills.

Excellent written and oral communication skills.

Attention to detail and capability to work on multiple projects in parallel

Preferred Qualifications

• Data mining experience via SQL DB queries or similar programs
• Statistical analysis experience using a statistical software package, such as Minitab
• Green Belt/ Black Belt Preferred.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief

Company – ADCI HYD 16 SEZ

Job ID: A1780830