Program Manager, Haiti

Program Manager, Haiti

About Viamo

Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard in public debates, surveys, and policymaking. The organizations that serve them often lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organisations using digital technology to make better decisions.

With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

About the role

You will become part of our team in Haiti, managed by our Haiti Country Manager, working with some of the most innovative development organisations and private sector companies. Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of projects. In this role, you will work with a wide range of different partners working in health, education, agriculture, financial inclusion and more. You will support these organisations with the design of digital engagement strategies, deliver exceptional customer service during the implementation of mobile and digital projects, and take great pride in fostering impact through mobile in Haiti.

Key Responsibilities

1. Partner Management

2. Work with local and international partners to design and launch effective mobile engagement projects and monitor and report on their impact.

3. Delight our partners with quality, timely execution of program deliverables, including recommendations to enhance the impact

4. Oversee qualitative research, including small formative studies and pretesting content with the intended audience

5. Manage relationships with Mobile Network Operators (Digicel + Natcom)

6. Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings

7. Advise and recommend clients to apply best practices to optimize mobile content by Viamo product and oversee overall project implementation

   1. Project Implementation

8. Develop work plans, gantt charts, and general programmatic documents under the supervision of the County Manager.

9. Monitor and contribute to the implementation of these work plans according to the established timelines.

10. Plan and lead trainings and content development/validation workshops with partner organizations and their stakeholders, including relevant government agencies.

11. Guide stakeholders on the content development process with a keen focus on creating user friendly, dynamic, relevant content for diverse populations in Haiti, using a human centered design approach.

12. Business Development

13. Support the Country Manager as needed in representation to national government agencies and at local events advocating for the use of our mobile technology.

14. Leverage own network contacts when asked for the expansion of the Viamo portfolio.

Key Performance Indicators

• Partner satisfaction, measured by feedback and NPS post-project

• Impact: number of unique listeners and engagements

• Execution of program deliverables according to the contract / work plan

• Revenue: project invoicing according to the schedule set out in the contract

• Quality & Relevant Content, measured by repeat usage on the information lines and internal Viamo engagement metrics.

Team and Reporting Structure

• Reports to the Country Manager Haiti

• Works closely with the Design and Implementation team based in Dakar, Senegal and Accra, Ghana.

Profile

Required

• Legally authorized to work in Haiti

• University degree and experience of 3+ years in any combination of social enterprise, INGO, mobile network operator, ICT4D and/or business development

• Excellent project and programme management skills with emphasis on customer service and communications for development/behavior change initiatives.

• Independent thinker and problem solver with proven experience managing multiple projects at one time

• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed

• Excellent attention to detail and thoroughness

• Demonstrated ability to multitask, prioritize and coordinate many project activities at a time

• Technically proficient with software programs, and the desire to learn and embrace more

• Excellent written and spoken language skills in English, Haitian Creole, and French

Desirable

• Fluency in Spanish

• Ability to manage potential Latin America partner leads.

• Demonstrated skills in analysis, interpretation and data reporting

• Experience in Social Behavior Change (SBC)

• Experience in business development. A history of submitting winning applications to international donors is an asset.