Program Manager, Community-Based Group Services

POSITION SUMMARY:

HIAS seeks a Program Manager, Community-Based Group Services to support the consolidation of psychosocial support, women’s empowerment and other family support group-based programming within the social integration portfolio. They will strengthen areas of programmatic growth related to the Mental Health & Psychosocial Support (MHPSS) Programming helping to maintain institutional knowledge on program capacities, conduct gaps analysis and support affiliate profiles. They will develop content, draft guidance and train HIAS affiliates with community-based group based holistic services. They will support ORR funded and private grant funded programs with monitoring and impact evaluation tasks related to group programming.

HIAS deploys a Community-Based Mental Health & Psychosocial Support model which focuses on individual, family and community resilience. The overall goal is for forcibly displaced people and vulnerable migrants to have improved mental health and psychosocial well-being following their participation in the program, helping them to access their rights. This may be achieved through three key outcome areas: 1) Family, community and social structures, including refugee and host communities and public and private partners, to promote psychosocial well-being and resilience; 2) individuals and communities develop healthy coping mechanisms; and 3) people with mental health and psychosocial problems use appropriate focused care, including referral to specialized care when needed.

Note, this is a temporary position that starts ASAP and ends September 30, 2024, with possible extension.

ESSENTIAL FUNCTIONS:

• Serves as a liaison between funders and HIAS affiliate partners to support successful implementation of programming and provision of quality services to the forcibly displaced population.
• Participates in different types of community based mental health prevention and promotional programming and offers suggestions on program improvements, such as mental health and psychosocial support, women’s empowerment, parenting or youth services.?
• Maintains affiliate profiles detailing program strengths, gaps and conducts ongoing assessment for areas of improvement related to MHPSS, GBV and family support programming.?
• Provides training, affiliate communications and dissemination support across the HIAS network.
• Demonstrates awareness and sensitivity in the delivery of client services as it relates to the cultural, spiritual, socioeconomic and gender expressions of clients/communities served.?
• Supports contracting and subawards, HIAS’ budgetary process and supervision of consultants as needed to implement programming.
• Develops, updates and manages program documents (guidelines, content, curriculum) and assessment tools (outreach, educational, informational, monitoring, training) to grow the depth, reach and quality of services of group programming within HIAS.
• Provides significant contributions and actively seeks ways to innovate and contribute to evidence-based program design within social integration program areas across U.S. Programs and the network at large.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• MSW or related graduate degree required.
• 4-6 years of relevant work experience.
• Experience and/or knowledge of mental health or psychosocial programming, family support, wrap around services and/or gender-based violence.?
• Knowledge of U.S. Refugee Program required; previous work experience at a national resettlement agency or local resettlement agency is an asset.
• Experience and/or knowledge related to immigration processes faced by undocumented persons, asylum seekers or other forced migrants.?
• Experience implementing, coordinating or supporting community-driven, wraparound holistic services.?
• Experience mentoring, coaching and working with of a variety of persons of different lived experiences and professional backgrounds.?
• Demonstrated ability to train staff and implementing partners, strong verbal communication, written communication and analytical skills.?
• Strong experience building and maintaining relationships with a variety of staff and partners.?
• Lived experience of migration or resettlement in a new country will be helpful in this role.?
• Travel, to include travel to insecure operating environments, may be required.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.