Program Manager

CTG overview:

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of position:

• CTG is looking to hire an experienced Program Manager, based in our Dubai office. If your experience matches the below TOR, please do apply for this role.

General:

• Lead & manage the continuous improvement of CTG’s IT systems including but not limited to Tayo, O365 (SharePoint & Teams), Helpdesk Management, CRM, chatbot / live chat, etc.
• Assess, evaluate & overcome program risks. Conduct weekly program meetings & monthly program reviews for the leadership team & cross functional stakeholders.
• Develop an innovative / customer centric strategy to enhance positive client & consultants’ lifecycle experience from recruitment to onboarding, induction, duty of care, payroll, etc. Bring in automation of the standard manual processes to reduce human error & promote process efficiency.
• Provides expertise to CTG’s digitalisation related projects & leads in engaging cross functional teams on process optimisation opportunities (eg. payslip, procurement, COO, Helpdesk, etc.).
• Ensure change management plan dependencies (eg user adoption / engagement, business continuity, readiness, change risks / impact, etc.) are understood by all stakeholders / process owners & managed accordingly.
• Co creator of new digital transformation projects, developing new ideas & methods to streamline current processes.
• Develop a culture of continuous improvement & lean thinking.

Tayo 2.0:

• End to end responsibility for effective & timely implementation of Tayo’s new & pending functionalities including but not limited to process specification gathering, process / UI design, user permissions / access rights, training, documentation & implementation.
• Work closely with Longport & the Business Transformation Manager to continuously look at opportunities to improve Tayo. Creating a world class web & mobile applications.
• Work cross functionally to identify challenges / issues & build best practices & process improvements that help improve the efficiency of Tayo. Making it a more intuitive & user friendly (UI / UX) system.
• Ensure the data quality, privacy & security of Tayo. Lead the quarterly data integrity audit with the nominated Auditor.
• Run a quarterly feedback survey from Tayo end users to identify Tayo’s strengths & understand end users pain points.
• Develop Tayo’s implementation plan & ensure everyone is using the system. Work with FLO team in developing a process around a standard approach to onboarding & managing staff. Create different tracks for different users (eg tech savvy users, non tech, non English speakers, etc.).

Monitoring & timeline:

• Preparing the project implementation plan. Proactively monitoring its progress, timelines, deliverables & expenses against budget.
• Ensure project delivery in a timely manner & effectively communicate any changes in the requirements.
• Resolving issues & initiating appropriate corrective action.
• Identify, monitor & manage the overall project costs, dependencies & critical path. Present each project’s budget requirements & recommend sub sequent budget changes where necessary.
• Ensure the delivery of new functionalities or services from projects is to the appropriate level of quality, on time & within budget, in accordance with the program plan.
• Responsible for setting budgets for individual projects across the organisation & managing controls for the same.
• Ensuring that the project budgets set are not exceeded & manages all projects within the allocated budget.
• Responsible for getting required approvals whenever budgets are exceeded by the respective project & providing necessary justification on reasons for exceeding budget.

Documentation & training:

• Manage & maintain project documentation such as technical specifications, project plan of execution, progress reports, user manuals / videos & other documentation & presentations.
• Develop best practices & tools for project execution & management.
• Conducts feedback reviews to address areas of strength & improvement & prepares training for necessary objectives.
• Develop program KPI assessment frameworks with clear planning, tracking & reporting on progress.

Project reporting

• This role reports to the Business Transformation Manager.

Key competencies:

• Bachelor’s Degree in Information Technology, or related field. Knowledge of Python programming language in the Odoo framework is an advantage.
• Project Management Certification & advanced experience in IT Project Management & Agile Project Management / Scrum Master / Product Owner.
• Experience in creative / innovative systems thinking & problem-solving.
• Proven 3+ years of project management experience. Able to learn, understand & apply new technologies.
• Expertise in Microsoft packages, including Project, PowerPoint, Word & Excel.
• Analytical, detail oriented, possess strong statistical skills & inherently curious.
• Excellent communication & interpersonal skills (oral & written) & ability to deal effectively & confidently with people at all levels, internally & externally, worldwide.
• Able to effectively prioritize & execute tasks in a high pressure environment & quickly assess & act on changing priorities.
• Passion for analyzing & critiquing data sets & have a high understanding of data quality.
• Results oriented with a strong drive to accomplish objectives & meet high standards.
• Self motivated & driven to achieve deliverables, ability to multitask a variety of projects with significant customer impact.
• Able to obtain cooperation from a wide variety of sources, including senior management, suppliers / partners & other departments.
• Effective & collaborative leadership skills with a focus on guiding diverse groups (e.g., cultural, geographical, functional) to achieve excellent results in shared goals.
• Experience initiating & supporting continuous improvement activities with a ‘how can I help’ attitude.

Team management:

• Team management experience is desired for this role.

Further information:

• Qualified female candidates are encouraged to apply for this role.