Program Manager

The Amazon Books Content Risk Management team is looking for a high caliber Program Manager. In this role, you will apply both technical and analytical acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate possesses deep technical expertise (programming and database), natural curiosity, and sharp analytical skills and is excited to pioneer on behalf of customers. If you enjoy dealing with high complexity and broad scope that will be at the epicenter of our initiative, come join us!

The team ensures that all books listed on Amazon’s websites satisfy legal requirements and do not violate internal policies. The CRM Automation team creates processes to proactively identify non-compliant books for the purposes of blocking, re-categorizing, or otherwise restricting books using Rule based matching system. We work side by side with the product family and platform developers to maintain and improve functionality and performance.

We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.
Key Responsibilities

• Use Programming Languages to develop features / detection methods within the existing framework to solve for new use cases
• Use SQL, Excel and other data manipulation languages to deep dive into large data sets, identify patterns and gap areas
• Maintenance and enhancement of Rule based matching system in line with changing business needs.
• Work independently to utilize metrics and determine improvement opportunities and subsequently implement them through Rules, policy and operational changes.
• Assess performance of internal systems; unearth insights that can be used to drive improvements and surface exceptions to the respective teams.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Basic Qualifications

• 2+ years experience in program or project management
• 2+ years hands on experience in modern program languages, preferably in a software environment with Java/J2EE/Python experience
• Experience with database concepts (e.g., Redshift, DynamoDB) and querying languages (SQL)
• Experience with data visualization using Tableau, Quicksight, or similar tools, writing and tuning SQL scripts
• Requires support for US time ( 3 PM to 12 PM IST )
• Bachelors in Computer Science, Engineering or related field

Preferred Qualifications

• Experience working with technology teams with a good understanding of change management, support tickets and application infrastructure
• Experience in handling high impact incidents, perform pattern, root cause analysis and drive to logical decision-making
• Understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo
• Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
• Well rounded experience with monitoring systems and dashboards

Company – ADCI – Tamil Nadu
Job ID: A1649460