Program Implementation and Quality Director

  • Contractor
  • Amman Jordan
  • TBD USD / Year
  • International Rescue Committee profile




  • Job applications may no longer being accepted for this opportunity.


International Rescue Committee

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria – more than half of the country’s population – are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary:

IRC Syria country programme has recently united under one leadership for the entire Syria response. The PIQD is reporting directly to the Deputy Country Director- Programs and is responsible for leading the programmatic quality and effective implementation of multi sector humanitarian activities within the IRC portfolio in Syria through direct implementation and Syrian partners. The PIQD participates in the Extended Senior Management Team and will drive programs’ quality initiatives in line with IRC IMPACT framework without forgetting timely implementation, which requires effective coordination with the all departments across the country program.

The PIQD is based in Amman, with 50% of time expected travelling to field sites.

Responsibilities:

• Manage technical program coordinators and MEAL Co to ensure timely and quality program delivery and implementation according to IRC’s Outcomes and Evidence Framework (OEF), IMPACT framework and organizational global best practices.

• In collaboration with DCD-Programs and technical program coordinators, contribute to participatory and inclusive proposal design and development processes, ensuring that projects are data-driven and aligned with the IRC Syria Strategy Action Plan (S100) and IRC Theories of Change.

• Lead in the IRC S100 development, updating process and implementation

• Ensure budgeting is realistic and project implementation deliverables can be achieved to deadline.

• Liaise with the IRC Regional and HQ-based Technical Units to ensure regular and consistent engagement with the country program to provide technical oversight of programs.

• Ensure consistent collaboration with Field Management Teams to ensure program implementation is collectively planned and coordinated

• Promote inclusive approaches to programming that promote women and girls, people with disability, and elderly people to ensure assistance reaches the most vulnerable populations

• Actively participate in regular programme cycle meetings, including all Budget vs Actuals Meetings, PCMs, ensuring follow up on action points.

• Ensure Technical Program Coordinators budget accurately and realistically, and consistently spend and implement in a timely fashion while meeting program targets.

• Develop close working relationship with the Sn Grants Coordinator to ensure IRC program implementation is compliant with the respective donor’s regulations.

• Coordinate with Technical Program Coordinators, Operations leads, and Grants Unit on all grant modifications, with a focus on identifying and troubleshooting potential issues well in advance.

• In coordination with Technical Program Coordinators and Grants Coordinator, ensure timely utilization of tracking of budget management tools such as spending and procurement plans per grant.

• Develop a close working relationship with the Partnership Coordinator to ensure that projects implemented by Syrian partners are provided with the necessary support and collaborative problem solving to meet program deliverables

• Work closely with MEAL coordinator for all measurement related initiatives, ensure all the complaints and issues related to low quality programing is addressed and data-driven decisions are taken and implemented to assure consistent quality of programs.

• Prepare a workplan for quality related actions prioritized in the Syria Strategy 100 and support in appropriate spending of the dedicated strategic budget.

• As needed and in coordination with the country program management, represents IRC in inter-agency forums and discussions.

• Lead in donor’s relations and discussions – including keeping all donors up to date about IRC implementation in Syria, challenges, quality initiatives and future strategic aims- balancing between the two hubs needs ( NWS and NES).

1. Partnership Coordination and Capacity strengthening

• Champion robust partner relationship management characterized by the core partnership principles from IRC’s Partnership Excellence for Equality and Results System (PEERS) of responsibility, results-oriented approach, equality, transparency and complementarity

• Ensure appropriate proactive and reactive communications and engagement with IRC partners to implement sub-grant agreements and complete program deliverables through regularly scheduled partnership management meetings

• Design, lead, and/or participate in relevant workshops and meetings to support coordination and collaboration, including partner monitoring visits and training events

2. Staff Management and Development

• Coach staff with the aim of strengthening their technical and management capacity, exchanging knowledge within the team and providing professional development guidance.

• Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.

• As part of succession plan and nationalization goals, ensure identification, training and capacity-development of national staff to successfully transition senior manager and coordinator roles and responsibilities to national staff within a reasonable timeframe.

• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.

• Lead and model successful adherence to IRC’s Global HR Operating Policies and Procedures.

• Champion Staff and Clients safeguarding policies in the workplace at all levels

3. People Management and Development

• Maintain open and professional relations with team members across the Syria country program, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions

• Take responsibility for discussing job expectations, performance, and objectives on an informal, quarterly basis with IRC Syria program staff

• Ensure team members have clearly delineated function, work tasks and responsibilities to enforce accountability and clarity in role

• Overall responsibility for staff timesheets, work plans and vacation schedules

• With team members, identify individual training needs and ensure access to training and professional development resources appropriate to their skill gaps/needs

• Lead with commitment, integrity and accountability on the “IRC Way” – Global Standards for Professional Conduct

Required Experience/qualification/Skills:

• 5/6 years’ experience in an international NGO in similar role/with similar responsibilities. Experience in ensuring timely and quality implementation of large multi-sectorial and multi-year portfolios in unstable Environments.

• Successful experience writing and coordinating high-value proposals for major donors (USG, UN, DFID, EU,ECHO, SIDA etc.), including budgeting skills

• Program development experience mandatory, including development of key project documents such as logical frameworks and monitoring tools

• Experience directly managing and leading diverse teams and achieving positive results.

• Previous experience with remote management and/or implementation through partners a plus

• Experience in implementing systems and standards to enhance program quality and effective planning (ex: data-driven, client-based) highly desirable.

• Excellent English writing and spoken skills are mandatory

• Ability to prioritize effectively;

• Mastery of MS Word, Excel, PowerPoint, and Outlook.

Desirable:

• Master’s degree valued but not required

• Long-term career interest in humanitarian or development program management and/or strategy/quality

• Previous experience with an INGO

• Strong familiarity with IRC processes a plus

• The ability to work (read and write) in Arabic a plus

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.

• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development

• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.

• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.

• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.

• Curiosity, a desire to continually learn and develop and a sense of humor is a must.

• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

• English is required

• Travel: 50% to field sites in NES and Turkey as well as attending regional and global workshops and meetings.

Key Working Relationships:

Position Reports to: Deputy Country Director – Programs

Position directly supervises: WoS technical Coordinators , MEAL Coordinator

Indirect Reporting (If applicable): None

Key Internal Contacts: Technical Coordinators by hub, Field Directors/Coordinators, Sn Grants CO, Partnership CO, SMT, RO team, Technical units

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

How to apply

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/28690?c=rescue


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