Program Coordinator, Processing

IRC Background:

Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 26 regional offices in cities across the United States, the IRC helps refugees resettle and become self-sufficient. Our programs are designed to ensure refugees thrive in America–whether ensuring children are enrolled in school, adults become self-reliant through employment or starting businesses, or families receive acute medical care they need to recover from trauma or illness. The IRC helps those in need to rebuild their lives and regain control of their future in their new home.

Scope:

The Program Coordinator, Processing will play an important role completing pre-arrival processing responsibilities under the Reception and Placement (R&P) Program, as part of the Processing team within IRC’s Resettlement, Asylum, and Integration (RAI) Department. The Program Coordinator reports to the Senior, Program for Processing and works closely with other RAI staff and external partners.

Major Responsibilities

• Assist in Allocation meeting preparations, tracking and case follow ups.
• Support IRC field offices by reviewing and maintaining medical documentation.
• Oversee I-94 documentation correction submissions and tracking.
• Process assurance reports and case change updates.
• Support field offices by notifying them of travel changes, re-bookings, handover requests and incidents.
• Serve as back up for other Processing functions.
• Create/update/organize Processing SOPs.
• Become expert with processing functionality of RAI and PRM information systems: IRIS, WRAPS, and START. Participate in user testing for new IRIS functionality and enhancements and recommend improvements.
• Maintain up-to-date subject matter expertise in R&P program requirements, PRM guidance and track PRM Program announcements.
• Maintain, organize and format Processing training materials and support training preparations and scheduling.
• Cross-train with other Processing team units and provide assistance as assigned by Senior Program Officer, Processing.
• Other ad-hoc projects and responsibilities as assigned by the Senior Program Officer, Processing.

Job Requirements:

Education:

Bachelor’s degree required; advanced degree a plus

Work Experience:

• 2-4+ years of experience in refugee resettlement field; demonstrated in-depth knowledge of the United States Resettlement Program
• Experience communicating and working remotely.
• Excellent written and oral communication skills
• Strong computer skills: advanced knowledge of Microsoft Office, especially Excel; Adobe; familiarity with IRIS, or START preferred.
• Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail.
• Ability to be flexible and work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to changes in process as needed.

Preferred experience & skills:

• Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Highly proficient in Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Ability to manage others and work through change in a proactive and positive manner.

Working Environment:

This position is remote.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.